Company Description

Hiring Manager: Dom Ratcliffe- dratcliffe@uw.co.uk
Recruiter: Claire Fennell - cfennell@uw.co.uk
Hours: 37.5 hours per week
Location: Colindale, North London with hybrid working (2 days per week)
Closing date: 3rd April 2024

Click here for support on your internal application.

Hello UW team member!

Developing your career at UW is something we feel passionately about so we are delighted that you are exploring opportunities across the business. 

If you are interested in exploring the below role please ensure you have reviewed our internal application criteria and also spoken to your current manager.

Please note we require you to meet the qualification/experience requirements below to be considered for this role.

About the role

This role is for an aspiring People leader, someone who is passionate about stretching their own development through supporting the drive for improvement within the People Services Team.  This role will be responsible for delivering the ‘Gold standard’ across all people services activities. You’ll be expected to proactively look for improvements within the team that meet the goals and expectations set, collaborating effectively with our stakeholders across the people team and the wider business.

Some more team context…

Being experienced in people operations you will have an excellent understanding of what ‘Great’ looks like for our employee experience and quality in everything the people services team delivers.  You’ll deliver processes, service levels and all compliance matters to the highest standard and support your wider team in achieving this standard. You’ll need to be seen as a role model for outstanding attention to detail, prioritisation and pragmatic problem solving, supporting the wider team to deliver quality standards. 

What you’ll do

You’ll be responsible for the day to day delivery of employee changes and queries and fulfil an essential responsibility for the implementing accuracy checks, monitor trends and make improvement suggestions to the People Services team leader to enable regular and continuous improvement to our services.  

You will also be expected to represent the People Services team leader when they’re unavailable.  

In the day-to-day of the role, your responsibilities are;

• Review and respond to employee queries across the employee lifecycle. Including advising on people-related policy, processes and systems.
• Provide accuracy checks for People Services activities including, email quality, letter quality and system input checks.
• Retrospective case reviews of People Services workload to identify improvements across the team.
• Stand in for the People Services Team leader in meetings when they’re unable to represent the team.
• Work in collaboration with the People Support Team leader to create a clear action plan for upcoming team goals inclusive of communicating to People Support advisors.
• Work in collaboration with relevant Data Quality contacts to ensure a focus remains throughout the team, constantly aiming to improve quality metrics month on month.
• Pro actively challenging the status quo of all processes, taking ownership and / or providing guidance to process owners with the aim of providing a frictionless, compliant and efficient service.

A bit more about you

Essential skills

• Role model level of attention to detail and accuracy
• Ability to role model and inspire others to deliver excellence in process, SLAs, data compliance and customer experience
• Strong written and verbal communication; naturally using a non-corporate, warm and optimistic tone of voice. 
• Agile mindset, has the ability to keep multiple projects and tasks moving forward at once
• Willing to learn, challenge and develop both as an individual and as part of a team
• Ability to search for and deliver on process improvements, understanding what service our customers would benefit from
• Ability to take vague problems and translate the ‘need’ to action and deliver to a quality standard. 
• Excellent collaboration skills
• Ability to create and continuously improve employee self-service HR materials and policy in a straightforward way, making sure there is easy access to our services.  

Knowledge

• Good knowledge of statutory payments, parental leave, right to work and employment terms and conditions related legislation / rules (UK)  

Experience

• Experienced in HR Operations with an understanding of what ‘Great’ looks like both in attitude and expected outcomes
• Demonstrated Profile across a wider team of delivering quality end to end solutions, a ‘problem solver’ and goes above and beyond to improve accuracy and the employee experience. 
• Skilled in managing various forms of data and leveraging HR systems 
• Skilled in using google suite (or similar applications) and a minimum basic level of excel/google sheet skills.  

Minimum requirements 

• Previous HR administration experience

What’s next? 

Closing date : 3rd April 2024

Here is an overview of the internal recruitment process so you know what to expect. 

Please note, there is the possibility to be either rejected or progressed at each stage; the below flow assumes you have been successful at every touchpoint. 

1. You submit your application

2. The Recruiter assess your application against the minimum requirements

3. The Recruiter will have a chat with your current line manager about your:

   1. Suitability for role

   2. Job performance

   3. Absence statistics

   4. Behaviour and Conduct

4. The Recruiter will book in a video call with you to discuss your application and suitability

5. You will attend an interview with the Hiring Manager

6. The Recruiter will inform you of the outcome 

Additional Information

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. If you need any help, support, or advice at any point during the hiring process please just let us know.

Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.

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