Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. With sales of USD 1.7 billion in FY 2022, Landis+Gyr employs over 7,000 talented people across 30 countries and five continents.

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.

Join us at Landis+Gyr, where we manage energy better - since 1896.

Key Responsibilities:

Standard Process

• Act as the liaison to the Engineering, Product management, Project management, TMOs within Landis+Gyr, as needed, to resolve and follow through on issues/defects.
• Follow formal change control process.
• Lead the creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable.
• Ensure ServiceNow tickets are fully documented and resolved or escalated to the appropriate support level.
• Participate in response teams for root cause analysis of system problems identified in deploying company solutions.
• Work with other functional managers and employees to implement changes.

Technical Expertise

• Subject Matter Expert in at least one of the following products:
• Two-way AMI technology -CC RF Mesh, RF Mesh IP, PLC, WI Sun
• Meter Data Management System
• Advanced Grid Analytics
• Advanced Load Management including Demand Response and Demand Manager

New Install and Upgrade Support

• Experience in Test Environments so this role can support the SIT/QA and deployment organizations.
• Collaborate with the OTA (Order to Acceptance) team for new customer deployments.
• Support Software installation activities for new releases and provide post-implementation support.

Leadership & Expertise

• Provide ongoing leadership assisting the manager with the day-to-day direction of the team.
• Acts as a Subject Matter Expert in multiple areas of team responsibility
• Acts as an escalation point for the team and is responsible for knowledge transfer for escalated tickets back to the team via training.
• works alongside the Analysts to reduce ServiceNow task backlog and attempts to prevent escalations to other teams or leadership.
• Lead team meetings and make critical operational decisions in the absence of the manager.

Mentor and Training

• May manage direct reports including coaching, discipline, and annual reviews.
• Responsible for knowledge transfer for escalated issues back to the team.
• Maintains individual education plan with goals to achieve.
• Suggests preventative actions from lessons learned.
• Train and onboard new employees.

To qualify for the Lead position, the candidate will:

• Be able to work independently 95% of the time.
• Have mastered 95% of objectives on the training plan form.
• Demonstrate an ability to train and onboard new employees in all job functions.
• Have become a Subject Matter Expert in multiple processes, products, services, or technologies within the teams scope of responsibilities.
• Demonstrate people leadership skills and a willingness/ability to perform ongoing leadership duties.

Education & Experience:

Required Minimum Level of Education: Bachelor's Degree

Required Minimum Years of Experience: 7+ to 10

Desired Education/Experience:

• Bachelor of Science in Engineering or Computer Science degree; preferred
• Experience in working with solutions involving both software and hardware.
• Utility operations experience is a plus.

Required/Desired Certifications:  ITIL Foundations, CompTIA Network+, Google Cloud certifications desired.

Knowledge/Skills/Abilities:

• Strong analytical skills: able to complete methodical root cause analysis and troubleshoot technical issues.
• Able to show strong leadership and be highly adaptable in a dynamic work environment.
• Accustomed to working in an environment driven by high standards of service and system delivery.
• Excellent team player: self-starter with the ability to work unsupervised.
• Ability to plan and maintain schedules.  
• Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions.
• Experience with Oracle or SQL Server database a plus.
• Excellent written and oral communication skills
• Self-motivated, proactive, and able to work under stressful conditions.
• Demonstrate customer focus with a proven ability to resolve customer issues appropriately.
• Strong customer communication and service skills
• Experience with wireless technologies is a plus.
• Experience with Windows desktop/server platforms and/or Linux, Networking, and Scripting is a plus.
• Ability to multi-task and prioritize.
• Experience with MS SQL and/or Oracle PL/SQL is a plus.
• Ability to perform Web service/Rest API testing using SOAP UI.
• Ability to write SQL queries to extract, correct, or update customer data.
• Strong skills in troubleshooting Windows and Linux-based applications.
• Ability to resolve configuration-related problems.
• Ability to Assist Deployment and development staff in debugging application defects.

Working Conditions:

Driving Status: Will drive on business for the Company 6 times or less per year.

Physical Requirements: Typical office setting. Required to stand, walk; crouch; or handle objects. Lift and/or move up to 10 pounds.  Ability to sit and view computer screen for long periods of time. The ability to see, hear, & speak in English. Reasonable accommodation provided for individuals with disabilities to perform the essential functions.

Personal Protection Equipment/Other OHSAS-18001 Safety Requirements: Ensure the continued efforts and assist in achieving annual goals of health, safety, and environmental policies. Must be current with available OSHA/Safety Training provided by the Company. If required, must be able to work while wearing safety equipment such as hard hats, work boats, gloves, hearing protection, and others. 

Additional Requirements of Job (if any):

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of personnel classified as such.

Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland.  We are thrilled that you’ve considered Landis+Gyr to be a part of your professional journey.  As a part of the L+G family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k) retirement plan featuring a generous company match incentive.  Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays.  We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage, and a host of other perks to ensure the health, wellness, and enrichment of our team members.

Pay is in the range of $67,100 - $100,287 per year.  The position is eligible for a 401(k) match and consideration for an annual bonus.  The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held.  All candidates are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

As a part of the Landis+Gyr family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive.  Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays.  We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members. 

Pay is in the range of XY per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held.  All candidates are encouraged to apply. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.

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