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The London Metal Exchange (LME) is the world centre for industrial metals trading. In 2022, 134.2 million lots were traded, equating to $15.2 trillion and 3.1 billion tonnes notional, with a market open interest high of 1.8 million lots.

The metals community uses the LME, an HKEX Group company, as a venue to transfer or take on price risk, as a physical market of last resort and as the provider of transparent global reference prices.

Overall Purpose of Role

To provide level 2-3 senior technical support for the LME’s applications to both internal departments and external customers (clients). The range of applications covers Trading, Middle and Back office as well as Market Data. Specifically to provide technical support in a project based structure to ensure the successful delivery of application solutions. The job also consists of prioritizing and progressing resolution of faults or queries on the full range of applications across all clients, suggesting methods to build and implement measurable improvements to the services, undertaking day to day work with Production Incidents and the implementation of change by performing a QA after any work. Troubleshooting issues relating to the network, database, infrastructure or applications. Lead and Contribute to serious incident, change and problem management.

Key Accountabilities:

• Provide production support and maintenance for a full range of applications including project related activities

• Deputise when required for the Application Support Team leader

• Take ownership of incidents and problems escalated to the team

• Engage with stakeholders across the business to better identify and resolve issues.

• Drive change and challenge the status quo

• Analyse and evaluate different conceptual alternatives

• Understand key financial indicators and how they impact our business

• Uphold business ethics and integrity; able to provide examples and guidance to others in this area

• Have confidence in own ability: is willing to voice an opinion and take a stand on critical issues, either one-on-one or in a group and take ownership

• Perform a level of monitoring, tuning and optimization of performance

• Manage upgrades of applications and technical components

• Looking at measurement and process improvement within current support structures with the aim of continual service improvement

• Create and update all documents related to applications and their supporting systems

• Perform well under pressure

• Collaborate and work efficiently with members from other teams

Technical Responsibilities

• Maintain, update and regularly test disaster recovery processes

• Recommend new or change standards so as to improve efficiency, effectiveness and robustness for all environments

• Support and contribute to a knowledge sharing culture

• Test builds against operational requirements

• Respond quickly to Production issues taking responsibility for seeing those issues through to resolution. Record all actions taken and communicate the impact of the actions to the appropriate levels of management

• Ensure the team provides 24x7x365 support for all systems within its remit.

• Flexibility to work in shifts which are 7am – 16:00 and 10am – 19:00. Callout and Weekend work are also part of this role

Preferred Knowledge and Experience:

• Strong technical skills in SQL

• Good working knowledge of SSRS and SSIS

• Experienced in data warehousing

• Leadership experience

• Strong knowledge (3 – 5 years) of  back office processes, trading, clearing and financial markets

• Good analytical and diagnostic skills

• Good Windows and Red Hat Linux

• Support of applications using .NET 2.0, 3.0, ASP and Windows services

Desirable:

• Unix secure shell scripting, PERL and  python

• ITIL Foundation Certification v3

The LME is committed to creating a diverse environment and is proud to be an equal opportunity employer. In recruiting for our teams, we welcome the unique contributions that you can bring in terms of education, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. In doing so, we want every LME employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.

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