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A BIT ABOUT US

Dentsu Creative is dentsu's sole global creative network. We are in the business of sustainable brand transformation through the magic of applied creativity. Named Cannes Lions Agency of the Year in 2022 DC is made for integration with Dentsu's Media and Merkle networks. With 9,000 creatives across the globe DC is primed to deliver ideas that create culture, shape society, and invent the future.

HEAD OF INTEGRATED CLIENT DELIVERY

We are looking for a Head of Integrated Client Delivery. You will lead and support integration, and an agenda of continuous improvement. Partner with capability leads to develop business solutions, reengineer processes, and identify opportunities to leverage existing offerings, technologies, and automations.

Working in partnership with the leadership team to support agency vision, driving growth and margin improvement. Bringing a new level of operational rigor and transparency to the running and management of our clients.
 

RESPONSIBILITIES 

• Supports with the development and implementation of operational transformation plans and associated margin improvement, cost to serve, service and product delivery, including focus on adoption plans and roll out 
• Sequences operational improvement across capabilities to release value through design and delivery thinking across, people, process, data and technology change
• Structures, connects, and integrates a UK approach to delivery, with rigour, discipline, and quality. Holding the UK offices and capabilities to account to delivering on time, to quality and benefit value

KEY FOCUS AREAS

• Defining, implementing, and then leading a new client delivery team, combining traditional account management and project management role types
• Operational oversight of business leadership team e.g., business leadership resourcing
• Working with capability stakeholders to develop and implement process to deliver the new operating model set out by the ELT, in pursuit of our fast currents for growth
• Working with Head of Resource Management and Head of Production Delivery in driving operational strategic pillars, as set out by dentsu UK&I group operational strategy

WHAT YOU WILL BRING

• Robust practical experience of Client Leadership / Account Management operational needs, processes; along with the ability to be client facing
• Proven social first expertise across all aspects of creative and production requirements
• Proven understanding of key capability areas and their specific needs including but not exclusively: brand, creator, content, experiential, entertainment
• Ability to run teams across locations to drive excellence and inspire new thinking
• Proven track record in developing and embedding new processes as part of a wider culture change transformation

WORKING WITH US

Joining Dentsu Creative, you will be part of a creative network, delivering ideas at the intersection of brand, culture, and commerce. In an age when brands are built and grown in altogether new ways we espouse humility alongside practical flexible problem solving.

On your journey you will partner with inspiring people across the world and become part of a truly inclusive culture where everyone is given the opportunity to thrive and create the best work of their careers; always learning and always listening to shape ideas, create culture and change behavior. By bringing together the capabilities, experience and relationships of our collective experts, the opportunities for personal growth and development are endless. 

INCLUSION AND DIVERSITY

We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That’s what we care about. So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

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