About the role:

• Technical Support and Consultation:
• Serve as a trusted technical advisor to enterprise clients, providing guidance on the implementation, configuration, and optimization of our Lamini platform.
• Provide proactive support and troubleshooting assistance to resolve complex technical issues and ensure smooth operation of our solutions.


• Solution Design and Architecture:
• Lead the design and architecture of customized solutions that leverage our Lamini platform to meet the specific needs of enterprise clients.
• Develop comprehensive solution architectures, including system diagrams, specifications, and implementation plans, in collaboration with internal teams and customer stakeholders.
• Conduct regular reviews and assessments of solution architectures to identify opportunities for improvement and optimization.


• Knowledge Transfer and Training:
• Deliver training sessions and workshops to customer teams, empowering them to effectively utilize and maximize the value of our Lamini platform.
• Develop educational materials, documentation, and best practices guides to support ongoing customer learning and enablement.


• Customer Relationship Management:
• Build and maintain strong relationships with key stakeholders within enterprise client organizations, including technical teams, project managers, and executive leadership.
• Serve as the primary point of contact for technical inquiries, escalations, and relationship management, ensuring a positive customer experience at all touchpoints.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field. Master’s degree preferred.
• Proven experience as a Solution Architect or similar role, with a focus on delivering technology solutions to enterprise clients.
• Deep understanding of natural language processing (NLP) technologies and experience working with Large Language Models is highly desirable.
• Strong technical proficiency in cloud computing, distributed systems, APIs, and enterprise software architecture.
• Excellent communication and interpersonal skills, with the ability to effectively convey complex technical concepts to diverse audiences.
• Demonstrated ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Willingness to travel occasionally for customer meetings and engagements, as needed.

ether.fi  

Sana Commerce  

IDEMIA  

Builder.ai  

Meta  

Google  

Microsoft  

Justlife  

Bosch Group  

Amazon.com