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Job Descrption

Our Mission Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.
The Team-> Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).-> Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well.-> Driven by mission, guided by values (see below) – in deed, not just word.-> Team as global as the mission, >30 languages from 25 countries (i.e., if you’re interested in learning to make Chicken Moambe, we’re the place).
About UsTaptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment.  Read more about the journey in Reid Hoffman’s words or TechCrunch article
Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously.  Taptap Send allows immigrants to send money home instantly and with no fee*, saving money in the process. With a formal market size of >700B alone, we’ve got a lot more saving to do for our users. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. And that’s just the beginning...
Our InvestorsSpark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels
*We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).
The Role
You will be joining Taptap Send’s product team, with responsibility for the full-stack of product from product strategy (i.e., identify primary ideas for product improvement) to design (i.e., creating initial mocks; writing technical specs) and implementation (i.e., cross-functional project management and execution).
You’ll take product features from conception to implementation. Your role will be central to translating our customer and internal needs into a product roadmap, and then working with engineering to execute against it.
An ideal candidate will want to spend extensive time with our customers and be as fluent in user interviews and UX as analytics and SQL. They will have a deep understanding of product management for consumer products, experience with immigrant communities, a passion for social change, and an ability to lead multiple stakeholders to execute against the plan (fluent French is also strongly preferred). Perhaps most centrally, they will have an ability to think holistically, quickly identify problems, simplify and find practical solutions.  

Responsibilities

• Identify opportunities for product improvement through analytics and customer interviews
• Define plan for such improvement, including timing and resource requirements
• Design initial product mocks based on user research
• Write product specs to improve efficiency of the build
• Coordinate across engineering, operations, compliance, markets, etc. to execute efficiently
• Implement systems for iterative development with regular user feedback

Requirements

• 5 years’ experience working in product management or consulting for a top tier company
• Experience in fintech strongly preferredExperience with immigrant communities and empathy for our customers
• Strong analytical skills
• Experience with SQL and/or Mixpanel
• Outstanding project management skills, including end-to-end problem ownership
• UX design instincts
• Fluency in French preferred w/ additional languages a plus
• Experience with Figma or other prototyping tools a plus
• Background or degree in a technical field a plus

Taptap Values Impact first. Team next. Accept reality. Propose solutions. Win with grit. Be proactively candid, with yourself and others. Love the particular. Own it. Create positive energy. Maybe, even have fun.
Equal Opportunity Employer
Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.
If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.
Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.

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