BizCover who? You haven’t heard of us? We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognized in Deloittes fast 50 companies as one of the fastest growing technology companies and Westpac’s top 20 businesses of tomorrow - #killingit
We are on the hunt for someone who has a passion for working in customer services and who would like to join our vibrant, busy and supportive team.
This role is responsible for:
Providing all customers with an outstanding experience, being responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Responding to customer enquiries, including telephone calls and emails, to learn about and address their needs, complaints, or other queries such as amendments, renewals, payments and cancellations.
Work to set customer experience milestones by responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Maintains customer records by updating account information
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed the Customer Value team metrics while providing excellent consistent customer service.
Correctly handles cases and follows processes and procedures
Sets and adheres to call backs
Handle calls and emails within the expected time frames
Keep up to date on policies, procedures and insurer information
Requirements
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired
Benefits
Hybrid working model with flexibility to work from home and the office (if not based in Sydney, the role will be fully remote)
Exciting and rewarding team culture
Quarterly recognition awards
Business Casual dress code
Rewarding Employee Incentive Program
Employee benefits package
Growing company with progression opportunities
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