Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your Role:

Global Relay delivers enterprise services to 23,000 customers in 90 countries, including 22 of the top 25 global banks. Technical Product Managers (TPMs) are part of the Product Management team that is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services.

Reporting to a Group Product Manager, Senior TPMs are responsible for delivering the product roadmap driving new products and features through the development process. They work closely with other Technical Product Managers to ensure roadmaps are clear, prioritized, achievable, and aligned with strategy.

Senior TPMs reliably deliver large and complex initiatives often involving multiple teams. They also lead the early requirement discovery and analysis work normally associated with Product Managers and break them down into releases, epics, user stories, and acceptance criteria.

They work closely with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPMs attend (often leading) daily stand-ups and other agile ceremonies, groom their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and manage key release activities including documentation and training.

Your Job:

• Lead large more complex initiatives from roadmap to delivery with minimal support & guidance from Group Product Manager.
• Proven ability and success at presenting to the team, the business, C-level, and customer stakeholders. Recognised for being highly collaborative with excellent communication skills.
• Create, prioritize and communicate reliable roadmaps and related updates. Recognized as a go-to expert and leader within your product line
• Regularly assists in the hiring process, and mentoring/coaching of others as needed
• Responsible for delivery of components / features in alignment with strategy and the broader roadmap.
• Collaborate with Sales, Support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmap
• Translate product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts.
• Collaborate with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase.
• Identify and coordinate cross-component dependencies throughout the development process.
• Work with Engineering and other departments to actively remove obstacles blocking progress and ensure program is within schedule.
• Prioritize and groom their team(s) backlog.
• Attend daily stand-ups with your Product Manager and other TPMs in your product team.
• Attend daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your Agile team(s).
• Share Scrum Mastering duties with other members of your team.
• Create work estimates, track progress, and report status in the form of burn up/down charts and dashboards.
• Support Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities.
• Understand the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform.
• Serve as primary product expert (functional, not technical) for the components for which you are responsible.

About You:

• 6+ years of experience as a Technical Product Manager or product owner.
• Ability to communicate effectively with technical, business, and C-level executives.
• Strong requirement management skills (elicitation, analysis, use case modelling, workflow, documentation, etc.).
• Experience with Agile and Scrum development methodologies.
• Experience coaching/mentoring/training others
• Strong requirement elicitation, analysis, domain modelling, use case modelling, workflow design, and documentation skills.         
• Degree in Engineering, Computer Science or related technical field.
• Ability to communicate effectively with both technical and non-technical individuals.
• Flexible and practical problem solver, able to work effectively in a growing organization.
• Experience with a SaaS, messaging, or enterprise software company and/or background in software engineering preferred.

About Us:

Global Relay is the leading provider of cloud-based archiving, information governance, surveillance, and eDiscovery solutions to the global finance sector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.

We’ve won major awards for our growth, management, and culture – including the Deloitte Fast 50 Leadership Award, Canada’s 10 Most Admired Corporate Cultures, and the Deloitte-sponsored Canada’s Best Managed Companies awards. Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.

Having established our dominance in the North American finance industry, we have been expanding our London operations to better serve our UK and EU customers. Our four-story EMEA headquarters on Cannon Street (near St. Paul’s Cathedral) features state-of-the-art amenities, a spectacular view of the city, and an Executive Briefing Center for customer forums and other events. 

We provide fantastic opportunities to individuals passionate about business and technology. These opportunities include working alongside members of our leadership team. Receiving mentorship from seasoned technology and business professionals. And doing business with the world’s largest, most influential banks and enterprise organizations. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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