Belimo is the global market leader in the development, production, and marketing of field devices for the energy-efficient control of heating, ventilation and air conditioning systems. Damper actuators, control valves, sensors, meters, and gas monitors make up the company's core business. Founded in 1975, Belimo employs approximately 2,000 people in over 80 countries and is listed on the Swiss Exchange (SIX) since 1995.

JOB SUMMARY

The Order Entry Representative is responsible for completing the order fulfilment process.

COMPANY'S MISSION AND VALUES

REPORTING STRUCTURE

The Order Entry Representative is part of the Customer Service Team and reports to the Manager, Customer Service.  This position bears full responsibility for all agreed upon goals and objectives.

JOB RESPONSIBILITIES

• Same day data entry of customer purchase orders into the ERP system (SAP).  Order receipt can come in the form of e-mail, fax, or phone.
• Provide same day order confirmations and clarify order discrepancies.
• Order entry contact between customers, customer service, technical support, and product management.
• Support order status requests, limited processing of return material authorizations, credits/debits, and answering customer questions.
• Process expedite requests (red orders or overnight shipments).
• Monitor and execute on information contained in public communication mailboxes (e.g. eCommerce and Orders Mailboxes).
• Support a rotating schedule with O/E team to cover the Front Desk phones for breaks, lunches or as needed.

REQUIREMENTS

• High School Diploma.
• SAP experience preferred or other ERP system experience
• At least 1 year of experience in fast a paced order entry environment is preferred.
• A background in supporting manufacturing processes a plus.
• Ability to interpret complex business documents including customer purchase orders.
• Ability to professionally communicate with customers both verbally and in writing.
• Proficient use of personal computer and other supporting business equipment is a must.
• Proficient typing skills with high level of accuracy.
• High comfort level on use of the Microsoft Suite of products (Outlook, Word, and Excel).
• Experience with Microsoft Lync a plus.
• High degree of time management and organization required.
• Must have excellent interpersonal skills and maintain both a proactive and positive attitude.

The base pay for this position ranges from $23 - $28 per hour with a target performance bonus of 7% of an employee’s annual base salary. Belimo is committed to paying all employees in a fair, equitable and transparent manner. Compensation is based on several factors including geographic location and may vary depending on job-related knowledge, skills, education and experience. Belimo is a total compensation company which includes a comprehensive benefits package including a full range of medical, financial, and other competitive benefits. Belimo is proud to be an equal opportunity employer. #WeAreBelimo

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