Belimo is the global market leader in the development, production, and marketing of field devices for the energy-efficient control of heating, ventilation and air conditioning systems. Damper actuators, control valves, sensors, meters, and gas monitors make up the company's core business. Founded in 1975, Belimo employs approximately 2,000 people in over 80 countries and is listed on the Swiss Exchange (SIX) since 1995.
JOB SUMMARY
The Technical Support Representative is the primary contact between Belimo and our customers regarding technical questions and application support.
COMPANY'S MISSION AND VALUES
The objectives of this position are fully integrated to the objectives of the Company’s Mission and Values. It is the responsibility of all employees to perform their duties in accordance with Company Policy.REPORTING STRUCTURE
The Technical Support Representative is part of the Technical Support Team and reports to the Technical Support Manager. This position bear’s full responsibility for all agreed upon goals and objectives.
JOB RESPONSIBILITIES
- Support customers with technical questions regarding Belimo product. These can include: sizing, selection, troubleshooting, wiring, retro-fit solutions, and competitive cross references.
- Provide Technical Documentation to customers.
- Monitor and execute on information contained in the technical support communication mailboxes.
- Receive direct technical correspondence from external customers and Belimo outside sales staff. Provide timely responses and assist in closing out any action items from such communications.
- May need to process expedite requests (red orders or overnight shipments) on an as needed basis.
- Participate in the Belimo ACD (Automatic Call Distribution) phone queue.
REQUIREMENTS
- Associates Degree in a technical discipline or an applicable business program certification
- At least 2 years of experience supporting a technical product, preferable an electro-mechanical device.
- A background in supporting manufacturing processes or technical products is required.
- HVAC background considered a plus.
- Proficient typing skills with high level of accuracy.
- Ability to interpret complex business documents.
- Ability to professionally communicate with customers both verbally and in writing.
- Proficient use of personal computer, fax machine, and other supporting business equipment is a must.
- High comfort level on use of the Microsoft Suite of products (Outlook, Word, and Excel).
- High degree of time management and organization required.
- Must have excellent interpersonal skills and maintain both a proactive and positive attitude.
The base pay for this position ranges from $30-$37 per hour with a target performance bonus of 7% of an employee’s annual base salary. Belimo is committed to paying all employees in a fair, equitable and transparent manner. Compensation is based on several factors including geographic location and may vary depending on job-related knowledge, skills, education and experience. Belimo is a total compensation company which includes a comprehensive benefits package including a full range of medical, financial, and other competitive benefits. Belimo is proud to be an equal opportunity employer. #WeAreBelimo
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