Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

To elevate the human experiences at the heart of business by offering insights that sharpen understanding of the needs of individuals and populations, and provide guidance on how to meet those needs.  

We partner clients to gather the voice of consumers and the workforce to gain insights that address unmet needs.  Through the use of integrated data, advanced analytics and strategic advisory services, we are helping clients transform their organizations to deliver high quality services and lifetime loyalty. 

Our Values:

Champion the Client: We demonstrate an unwavering passion for delivering high-quality solutions and service. We commit to understanding the goals and needs of our clients. We always look for opportunities to improve and create value. Each of us understands our role in enabling client success.

All Together Better: We are united by the common purpose of our vision and mission. We promote teamwork and a culture of belonging  by building strong relationships and fostering trust. We collaborate to identify and develop innovative solutions.

Embrace Change: We recognize that change is constant and presents opportunities to learn, adapt, and evolve.  We seek creative solutions to challenges and e pursue them with optimism and enthusiasm.

Do the Right Thing: We demonstrate commitment to all our stakeholders, including clients, staff, and partners. We take personal accountability for our responsibilities and actions. We do right by each other by acting with honesty and kindness. We provide meaningful recognition and feedback to others.

Job Description

This role is to primarily manage the third party expenditure for PG Forsta in the specific field of Indirect Services, ie IT, Consultancy, Facilities, HR, Business Services. This role will also support the identification and delivery of group wide synergies across PG Forsta. Working in conjunction with other Managers in multiple countries, this role will require the candidate to manage the strategic procurement process on behalf of the Procurement functions internal customers.

Key responsibilities:

• Development and ownership of Category Strategies in relation to the Categories outlined.
• Delivery of bought in goods and services at the lowest ultimate cost.
• Managing the Procurement process to meet audit and compliance requirements.
• Managing the relationship with internal customers to meet / exceed expectations.
• Identification and delivery of synergies and savings benefits across all businesses in PG Forsta
• Leading and coordinating of sourcing activities.
• Supplier relationship management processes.
• Clear communication of agreed strategy, purchasing updates, contract information.
• Planning, coordination and prioritization of support for all activities and projects.
• Ensuring the right contractual conditions are in place to manage PG Forsta risk.

Key Relationships (Internal & External contacts):

• Customer: Key stakeholders, budget managers (Business Unit, Executive and Senior Management),
• VP Procurement
• Internal Suppliers: i.e. Legal, Audit, Insurance & Tax, Finance, IT
• External Suppliers: Current and potential providers of goods, services and advice to PG Forsta.

Qualifications

• Proven track record of leadership, prioritization and managing under pressure.
• Broad experience of building and leading Tenders and Negotiations
• Ability to manage and analyze complex data under pressure
• Understanding of Cultural Differences and ability to cultivate win/win solutions
• Awareness of Change Management Techniques and conversion into effective delivery
• Strong communication skills
• Excellent negotiation and strategic sourcing ability.
• 10 years+ experience in contracting
• CIPS/BME qualified
• Demonstrable record in Outsourcing methodologies and strong understanding of TUPE issues
• 10+ years of International Procurement/category leadership experience
• Demonstrable experience of managing high value high complexity projects and/or sourcing processes/negotiation
• Strong knowledge in Supplier Negotiation and Legal Contracts
• Understanding of key change drivers and knowledge and experience of harnessing them to maximize delivery
• Strong understanding of IT, Facilities, HR and Business Services Markets in US and Europe
• Strong working knowledge of Outsourcing and performance measurement management techniques / supplier relationship management techniques

Additional Information

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.