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Job Descrption

Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people! Interested in joining our smart, fun, and talented team?
Do you have vision, passion, and a knack for relationship building and bridging complex partnerships? Have you worked previously as a Customer Success Manager in a SaaS organization with exposure to the hospitality industry?
Perhaps you may be from a sophisticated hospitality-focused organization where you had multi-site responsibility as an operations, finance, HR, or purchasing manager where technology was a key driver in your organization’s operation.
This role manages, and is responsible for, a set of Fourth’s most strategic and Pub, Bar, and Restaurant customers: becoming embedded in their businesses and ensuring full visibility of each customer’s business objectives and supporting them in achieving them.

The role . . .

• Ensuring full visibility of each customer’s business objectives and supporting them in achieving them
• Ensuring that every Customer has a strategic plan aligned with their business objectives- current usage, next projects, how Fourth’s solutions will continue to add value.
• Ensuring no attrition occurs that is within Fourth’s control and that any changes in revenue are forecasted to the Leadership Team and Finance
• Proactively identifying opportunities to add value to partnerships through solution expansion, providing additional services, or recommending expandable integrations
• Creating advocacy and proactively ensuring satisfaction does not dip
• Working interdepartmentally to align account planning, strategic initiatives, board directives, marketing opportunities, and sales are directed in such a manner as to be ambitious and results driven.

The ideal candidate . . .

• A minimum of 2 year’s experience of working in an Account Management/ Relationship Management/ Customer Success role previously is required, OR experience at an Operations/ Area Manager level from within hospitality with multi-site responsibility and proven financial acumen
• You are a people person… you absolutely know how to read a room. Diplomacy, factual articulation, and emotional intelligence are your key calling cards.
• This is a customer facing role so you will need to be articulate and professional with the ability to identify opportunities and think on your feet
• Exceptional organizational and communication skills are required
• You should be excited and engaged in the hospitality industry- you love people and enjoy spending time in the vibrant hospitality scene. You must have experience working in the hospitality industry this gives a great head start with the language, processes and where customers can seek to get value from their solutions
• Ideal candidates are a perfect smattering of self-starters, mediators, strategic thinkers, and team players

Benefits🏖 Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!⌚️ ️Flexible working! Use our flexible working hours and hybrid working environments to manage it.🧘‍♀️ Wellness activities and a lot of pampering included. On top of that, you can add gym subscription discounts.💻 Laptop and equipment.🏥 Healthcare expense claim tools!📔 Like in life, at work we also want you to grow with certifications.🎉 Annual meet ups! 👥 Enhanced parenting scheme!🚲 Cycle to work scheme and season ticket loan provided.🏦 Pension and life insurance? Several, for you to choose what looks convenient.💷 On demand pay tools for you to be able to access salary even before the end of the month!
Our StoryIn July 2019 Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality  management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE. Fourth is an Equal Opportunity EmployerAll qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.

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