About Us

YouLend is a rapidly growing FinTech Company that is the preferred embedded financing platform for many of the world’s leading e-commerce sites, tech companies and payment services providers. Our software platform enables our partners to offer flexible financing products in their own branding to their merchant base without capital at risk.

We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.

The role

You will be building and maintaining an in depth understanding of our platform and our products. You will be expected to provide support to the rest of the business which will include problem solving, data analysis and other ad hoc projects. As we are constantly innovating and automating our workflow, your opinions and views on how we can continuously improve and better integrate our procedures will be valued. You will support your Team Lead and agree strategies to improve both our customer service, payments and funding processes. We are on an incredible growth trajectory, and we can guarantee each week offers fresh opportunities and you will be challenged and encouraged to excel.

Requirements

• Auditing deals before funding to ensure prompt and accurate payment.
• Setting up Fundings ready for sending out to merchants.
• Requesting Fundings
• Liaise with colleagues and external parties to promptly and effectively answer any funding related queries. Ensure service provided is to a high standard and make recommendations to improve and streamline processes and interactions.
• Develop an in-depth understanding of the YL platform.
• Manage your time effectively to ensure all critical tasks are completed and deadlines achieved.
• Four quality and quantity team based KPIs

Essential Skills:

• Attention to detail
• Time management
• Ability to be flexible and adaptable
• Demonstrated competency with computers
• Strong Problem Solving skills
• Strong interpersonal and verbal/written communication skills.
• Must be able to multi-task and thrive in a busy paced, high intensity, high demand and on time environment.
• Ability to prioritise and multi-task

Desirable:

• SQL
• Advanced Excel

Benefits

Why join YouLend?

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.

We offer comprehensive benefits package that includes:

• Stock Options
• Private Medical insurance via Vitality
• EAP with Health Assured
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building in Holborn
• Subsidised Lunch via Feedr
• Deliveroo Allowance if working late in office
• Monthly in office Masseuse
• Team and Company Socials
• Football Power League / Squash Club

Salary Range: £32,000 - £35,000

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