Company Description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

Job Description

The person in this role will oversee all aspects of delivery of professional services within Client Services to a mix of clients, the number of which will be governed by a matrix of structural/ technical complexity, relationship complexity and revenue generation. Working closely with the Head of FAM for the U.A.E, as well as collaborating with other Client Service Directors and other key stakeholders across the organisation, the individual will contribute to ongoing development, refinement, implementation of and adherence to best practice controls processes and controls in line with the overall mission, culture and values of IQ-EQ.

This is a key role in terms of client relationships and, as such, is expected to include significant client interaction at a senior level (CFO, Director of Finance, Head of Investor Relations), acting as the main contact/ escalation point for several high-profile engagements. 

The role holder will be responsible for number of Associate Managers , each of whom will manage the day-to-day management of their client services team and assigned client relationships. The role holder will provide leadership and guidance on technical, client relationship, team management and delivery management and will be responsible for developing the skills and abilities of the Associate Managers and associated teams.  

Tasks (what does the role do on a day-to-day basis) 

• Lead and develop a team of Associate Managers (AM’s), each of whom have responsibility themselves for managing the day-to-day operations of Client Service teams in delivering professional services to our clients. 
• Develop and manage the career progression plans of their direct reports as well as ensuring that this focus on career development is applied top to bottom throughout the individual teams reporting to the AMs.  
• Ensure that all resources are managed and marshalled effectively and efficiently, working both with the Head of FAM as well as their AMs to fully understand the headcount demands of the service levels agreed with the client and ensuring that the appropriate quantity and quality of resources are deployed.  
• Foster all cultural aspects of their team, aligning the teams’ mission, culture and values of their teams with those of IQ-EQ.  
• Act as the key escalation point for several high-profile client engagements, fostering a close working relationship with the key decision makers and influencers. Engage in the ‘difficult conversations’ where necessary around fees, service level agreements or any other aspects within their span of responsibility.   
• Understand the full breadth of services offered by IQ-EQ and clearly identify and pursue opportunities to provide additional services to their client base. Develop an internal network within IQ-EQ to facilitate purposeful conversations in any and all cross-sell opportunities.  
• Collaboratively engage with peers across Client Services to facilitate both knowledge share, understanding shared challenges as well as the achievement of the overall objectives for the function, encouraging the same at all levels throughout the function.  
• Act as a key contributor to the overall budget for the Client Services function as well as take overall ownership and responsibilities for the achievement of and adherence to the agreed budgetary objectives and client profitability objectives by their respective group.   
• Support growth of the business by collaborating closely with the Business Development team to provide practical knowledge and experience, participating in sales pitches, completion of RFPs and fee proposals when required.  

• Lead and deliver Continuous Improvement programmes across their respective areas ensuring the most effective and quality driven services to their customers both internally and externally. 

Key competencies for position and level (see Group Competency model) 

• Collaborates Effectively 
• Directs Work  
• Persuades 
• Builds Effective Teams 
• Develops Talent 
• Drives Results 
• Resourcefulness 
• Business Insight 
• Builds Networks 
• Optimises Work Processes 
• Approachability 
• Team working 
• Positivity 
• Prioritisation 
• Proactivity 
• Commercially focused 

Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: 

• Leadership 
• Accuracy 
• Assertiveness 
• Organisation 
• Approachability 
• Team working 
• Logic 
• Positivity 
• Prioritisation 
• Proactivity 
• Commercially focused 
• Relationship building

Qualifications

Background experience 

• Extensive experience leading teams in the Private Equity Fund Administration space 

Computer/program knowledge 

• Microsoft Office skills with focus on Excel skills 

Company, product and market knowledge 

• Knowledge of and experience within the private equity industry is essential 

Management and leadership 

• Extensive experience of working in a Leadership / Management role.  

Additional Information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

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