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Senior Enterprise Account Manager at Botify

New York City, United States

Job Descrption

About Botify
Botify is a global and fast-growing, VC-backed, enterprise SaaS company with $82M in funding and over 350 employees across 7 markets: New York, Seattle, Paris, London, Tokyo, Sydney, and Singapore, with ambitious growth plans for 2024 and beyond.
As the leader in organic search innovation, Botify is trusted by more than 500 of the world’s most visible brands, including Expedia, L'Oréal, Crate & Barrel, Conde Nast, Groupon, Github, Carvana, FNAC Darty, and The New York Times.
Industry research shows that women and those in traditionally underrepresented groups generally don't apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don't check 100% of the boxes - that's okay - we encourage you to apply anyway and highlight what you can bring to the table!
We are looking for a customer-obsessed, commercially-minded professional to join our growing Account Management team. As a Senior Account Manager, you’ll be responsible for growing and maintaining our existing revenue base with many of the world’s most exciting global brands. You’ll have a dedicated book of business among our enterprise accounts, and it will be up to you to own the commercial partnership between Botify and those customers.

Your responsibilities:

Build strong relationships with key decision-makers within our Enterprise accounts, becoming a trusted partner
Know your client organizations inside and out - key players, reporting structure, budget cycles, growth goals, strategic initiatives
Work closely on a team with our Program Managers and SEO Strategy Managers to ensure customers are seeing maximum value from the partnership
Own the entire renewal process: running discovery to understand the critical KPIs, evaluation criteria, and decision process; confirming budget; and shepherding the contract over the finish line
Close product expansions, upsells, and cross-sells to grow your book of business and help deliver best-in-class net revenue growth.
Lead quarterly business reviews, owning the commercial narrative and business outcome.

Your qualifications:

5+ years of relevant experience, with demonstrated success in demanding, fast-paced environments
Authentically passionate about helping our customers to grow their businesses and hit their targets
Empathetic and persuasive, with a strong mix of emotional intelligence and business savvy
Highly detail-oriented and able to keep numerous balls in the air at once without skipping a beat; you can project manage and set priorities while managing multiple client relationships
Dependable, honest, and trustworthy in your communication both internally and externally
Ambitious; energized by being part of a high-performing, world-class team

We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

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