Key responsibilities

• Creates a positive, welcoming first impression at the Office and Studio for visiting guests
• Answers and screens in-coming phone calls. Making sure to transfer calls, relay verbal messages, record and deliver messages in an appropriate manner
• Sets-up and breaks down spaces based on special onsite requests and client production needs
• Stocks and ensures office supplies, kitchens, coffee machine, craft services, branded swag remains stocked and presentable on a daily basis for clients and employees alike
• Ensures executive requests for meetings, presentations, events, and handles ad-hoc tasks as requested
• Maintains cleanliness and organization of office furniture, fixtures, and Hot Desk set-ups. Actioning appropriate facility teams & IT teams for repairs/maintenance
• Provides support for Studio tours with productions, client, or candidates interviewing at the Studio
• Actively updating and tracking of orders and shipments and delivered to appropriate parties
• Shipping high value equipment and packages both internationally and domestic
• Communicate with security drive-ons and on-site guest validation and access
• Assists Department Managers with crew vacation reminders and creating OT meal vouchers
• Assists HR and Recruiting on various tasks/projects such as interview booking, on-boarding for new employees, employee relocation support, and various administrative duties
• Assists Marketing and Events in planning, organizing, and executing remote events to foster community, spirit, and company culture
• Assists IT teams with shipping employee workstations and packages
• Assists Office Administration with arranging flight and travel accommodations
• Assists Facility teams with inventorying and maintaining physical assets and equipment
• Take on tasked projects from management to compile and present data in written an effective and efficient way
• Create and maintain Confluence documentation for LA facility and studio information

Minimum Qualifications

• Bachelor’s Degree
• Valid California Driver’s License
• Speaks and understands Spanish
• Previous experience in a fast-paced/high-end customer service, hospitality environment, OR industry experience
• Ability to lift 40lbs
• Self-motivated, highly organized and results-oriented
• Detail-oriented and strong communicator in both written and verbal
• Takes initiative and goes beyond established framework; looks for new ideas and creative solutions to overcome challenges
• Polite, easy-going, patient and customer/client service-oriented. Understands the importance of optics!
• Team player with a good sense of humour

Preferred Qualifications

• Software experience (JIRA, ShotGrid, Canva, Monday, Zulip, Google Suite)
• Coordinating experience (event planning or film/media production)
• International shipping experience
• Previous client services, customer service, human resources, and/or administrative experience a plus

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