Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast-growing, dynamic business with a global customer base and team.
ActionStep is looking for an Implementation Project Manager to drive successful implementations of Actionstep and ensure that client deliverables are completed on time, within budget, and according to client expectations.
Coordinate with both internal and external teams to drive the timely and effective implementation of Actionstep.
Build and maintain relationships with the client, partners, and key internal stakeholders
Identify, develop, and execute plans to mitigate potential project risks
Ensure customer satisfaction throughout the implementation process
Ensure Client Success Managers have a strong understanding of desired outcomes, project success metrics, and implementation best practices to ensure a successful program launch
Set our customers up for success using Actionstep from day one
Requirements
2-4 years of experience in Project Management at a SaaS based company
Ability to provide oversight and accountability across multiple projects
Confident, high energy, self-motivated and a true team player
Experience working with senior and executive level customer contacts
Exceptional client management and communications skills
Strong risk management, time management, problem solving, and communication skills
Ability to build credibility and trust by understanding and addressing customer requirements
Things that will give you a head start in the role:
Accounting / trust accounting knowledge
Exposure to the legal industry (working with lawyers and law firms)
Project Management Certification
Working with and managing 3rd party vendors
Benefits
We offer a fantastic and inspirational working environment!
Flexible working.
We are a team, we trust each other and we believe our best work happens when life & work is in good balance
Wear what you like to work.
Take your birthday off.
Frequent team building events, remote and in person
Relaxed and friendly team.
Fantastic training and development opportunities
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