Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.
Job category: Nursing
Job posting ID: 5502
Employment status: Part-time
Position's anticipated start date: 2024-04-08
Classification: ONA - NCC
Salary/Rate of pay: $39.07 - $56.00
Application deadline: 2024-02-15
Application requirements:
- Your up-to-date resume.
- We recommend you save a copy of the job posting for reference throughout the recruitment process.
Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.
Together, we can make all the difference in the lives of others.
Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.
If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.
We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.
About the role
Canadian Blood Services is looking for a Part-time Information Nurse to join our dynamic National Contact Centre team.
The National Contact Centre team is responsible for supporting Canadian Blood Services by connecting the sincere generosity of the donors and the heartfelt appreciation of recipients. In this role, the Registered Nurse is responsible for determining donor eligibility and accurately recording donor information and responding to a variety of donor, health care professionals, public inquiries and concerns with the appropriate information and/or referral to another Canadian Blood Services department/site in accordance with regulatory requirement.
Formula for success
- Leveraging your excellent customer service skills, you will communicate with internal and external customers, such as responding to customer inquiries and concerns in accordance with established processes, including both digital and voice communication.
- Utilizing your superior interpersonal and communication skills you will schedule appointments for eligible blood donors to meet collection requirements and ensure the safety of Canada's blood supply.
- Drawing on your knowledge or experience in assessments, you will utilize critical thinking skills to collect detailed information relating to medical conditions, medications, medical history, travel history and more to ensure a customer experience that is optimal.
- In a highly regulated environment, you will optimize on your nursing judgement to effectively ensure both donor and recipient safety.
Desired education and skills
- Graduate of a recognized Registered Nursing Program in Ontario.
- Active licensing with the College of Nurses of Ontario in good standing.
- Minimum 1 year of recent nursing experience.
- Excellent technical skills including Microsoft Outlook, Excel, Teams.
- Highly developed ability to multitask using multiple computer software and digital tools.
- Previous experience in a blood collection environment is an asset.
- Strong written and verbal communication skills in English are essential, fluency in French is an asset.
What we offer you
- Defined benefit pension plan.
- Employee discounts, wellness program, professional resources.
What you can expect
- This role will work in a hybrid environment with requirements to be on site 40 % of the scheduled weekly shifts. Preference will be given to professionals around the Sudbury, ON region.
- Minimum 5 shifts bi-weekly, working days and evenings with rotational week-ends.
Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
Canadian Blood Services requires that all employees be fully vaccinated (COVID 19 vaccine doses as approved by Health Canada), subject to any medical or other human rights considerations. Persons who have been vaccinated outside of Canada must contact their local Public Health Unit in order to obtain a vaccine equivalency certificate.
If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.
We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Applicants who require accommodation should discuss their needs with us.
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