Location: London Heathrow Apt (LHR-TRML)  
Requisition ID: 71914 

Please make sure that you have the legal right to work and live in the U.K. The possession of an U.S. or E.U. passport does not qualify for a work permit in the U.K.

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

You will be responsible for providing administrative support and work as part of a small, dynamic team providing general station and team support. You will be expected to exhibit a flexible working style at all times. On a day-to-day basis, you will report to and take instruction from the Lead Staff Assistant and Airport Business Planning Manager. 

What you'll do

•  Provide a consistently high quality of administrative support
•  Perform a range of administrative duties and be prepared to support the management and frontline team members on a day-to-day basis 
•  Engage with team members on matters relating to general employee issues
•  Assist with orientation for new hires into the company, including Heathrow Airport references
•  Communicate any organizational changes with various work groups 
•  Maintain an accurate employee car park log
•  Greet external and internal visitors
•  Make hotel/transportation arrangements for visiting AA personnel
•  Create letters and emails in response to customer and employee questions
•  Process invoices from business partners for payment  
•  Maintain an accurate personal filing system
•  Order supplies as needed by administrative & operational teams
•  Responsible for receiving and distributing internal and external mail    
•  Take and publish minutes from meetings
•  Adhere to and promote safe working practices at all times
•  Assist with any employee engagement events
•  Carry out any other reasonable duties consistent with this posting 
•  Have a good telephone manner

Apprenticeship

The apprentice program has been developed in partnership with Inspiro Learning and the program will consist of developing skills and knowledge on the job. As an apprentice you will also attend off the job training with Inspiro Learning. The training delivered will consist of a blended approach, E-learning and workshops. You will receive on the job mentoring and coaching from either American Airlines directly or from your Inspiro Learning assessor.

  The apprenticeship will consist of the following elements:

• NVQ – assessed on the job by the assessor.
• Technical Certificate – training will be delivered through on and off the job, e-learning to provide the underpinning knowledge to support the NVQ and programme designed.
• Functional Skills – This requires apprentices to obtain a minimum skills level in Mathematics, English and ICT through guidance and examination. Some apprentices with GCSE's A-C in these subjects may be exempt.
• ERR Booklet – Employer Rights and Responsibilities booklet which apprentices are required to complete.
• Enhancements – these elements have been determined by American Airlines and Inspiro Learning as part of the programme design and consists of additional units, short courses, e-learning.

All you'll need for success

Skills required:

• Excellent interpersonal skills
• Be reliable and punctual
• Show respect and understanding for different cultures and backgrounds
• Have a clear desire to work within the airline industry
• Excellent punctuality
• Demonstrate pride and knowledge of the American Airlines brand and understanding of the business strategy.
• Able to build relationships easily and effectively
• Is an effective communicator
• Proactively seek solutions

Qualifications required

• 5 GCSE’s grade 9-4 (A*-C) or equivalent including Maths and English

Things to consider:

• A fixed term, 15-month contract
• Based at London Heathrow
• Satisfactory results of security checks, including but not limited to Basic Criminal
• Record Check, Accreditation Check & TSA Watch List (United States Transportation
• Security Administration Watch List)
• References covering the last five (5) year period
• Ability to qualify for Heathrow Airport airside access
• Successful completion of systems training

General:

• To take reasonable care of the health and safety of self, as well as the safety of others who may be affected by his/her acts or omissions.  To co-operate with AA as far as is necessary to enable AA to comply with all relevant statutory provisions. To immediately report serious risks or concerns over safety issues.
• To comply with the AA Rules of Conduct Europe & Pacific and work within the context of all Company’s policies & procedures.
• To maintain a standard of dress code that is appropriate to the role and in accordance with the Company’s uniform/dress policy.
• To be aware of and sensitive to differences and work in a way consistent with the principles of equal opportunities and anti-discriminatory practice
• To maintain and respect confidentiality at all times and to ensure adherence to the Company’s Confidentiality Policy (currently under review)
• To actively participate in regular coaching & counselling meetings, performance reviews and development meetings.
• To undertake appropriate training as agreed with their manager and to take responsibility for self-development
• To undertake any other duties which are consistent with the position. This job description is intended as a guide to the main responsibilities of the position and not an exhaustive list of duties and tasks
• To work in any other AA location as and when necessary and if applicable to the position

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Level: 40
Requisition ID: 71914 

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