Here at GXO Logistics, we’re recruiting for a Transport & Customer Service Administrator to provide exceptional support to our Customer Services Team on our Toyota contract. You will be responsible for carrying out a varied workload across numerous Customer Service and Administrative tasks.

If you have excellent customer service skills & ideally come from a transport operations background, then we would love to hear from you! Working hours for this role will be Monday-Friday 6am-3pm & 10am-7pm rotational shifts

Pay, benefits and more:

We’re looking to offer a salary of up to £27,000 per annum. In addition, we offer 25 days annual leave + Bank holidays. You’ll have access to a variety of high street discounts, as well as a cycle to work scheme, a workplace pension, and many other perks.

What you’ll do on a typical day:

• Ensuring the current transport plan is fully executed in line with or as close to the original plan.  Specifically, this includes tracking of all vehicles/drivers in-line with expected timelines and progress chasing any deliveries that are considered in jeopardy or that deviate significantly from expectations.
• React to all unforeseen events across the shifts in a timely and professional fashion.  Reduce any negative impact these events may have led to by utilising the resources at your disposal.
• Looking ahead at the forthcoming 24-hour period to check that the scheduled resource allocated to the plans are accurate, achievable and as cost effective as possible. 
• Execution of all emails In a timely manner, passing on instructions where necessary and making the appropriate action.
• Liaise with drivers and customer services through emails/ phone calls.

What you need to succeed at GXO:

• Excellent communication skills, both written and verbally, with an ability to understand the client’s needs and requirements.
• Computer literate with experience using Microsoft Office package
• Good organisation and planning skills.
• Self-motivated with an ability to prioritise own workload effectively.
• Able to work independently or as part of a team

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are Disability Confident Committed as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here. 

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