A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
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We are seeking a highly skilled and experienced Senior Client Advisor, Menswear Specialist to join our team in London. As the impeccable ambassador of our brand, you will play a crucial role in developing our store business with a specific focus on the MW client portfolio and upgrading staff competencies in the Valentino Couture Service.
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Key Responsibilities:
- Master and represent the excellence of the Client Journey, ensuring the highest level of customer service.
- Create emotional connections with MW customers, engaging existing and prospective clients as per the weekly plan defined by Store Management and Head Office.
- Contribute to the implementation of Valentino Couture service and clienteling, mentoring others in OTO/consignment/distant sales or any personalized services to MW clients.
- Recruit new MW VICs for the brand through networking in your market and operate in stores and external locations to meet and recruit clients.
- Retain top clients by delivering exceptional personalized experiences and upgrading high-potential ones.
- Achieve KPIs above the average of the store, exceeding 1M yearly turnover.
- Demonstrate couture manners and empathy, serving as a role model for the team.
- Embrace and spread Valentino’s values in terms of emotional contact with customers, incorporating greater human touch and empathy in engagement.
- Believe in the brand story and mission, embodying the new brand values and attitudes and establishing human connections with customers, empathetically adapting to individual needs and situations.
- Stay informed about what’s happening in the brand (global and local) universe.
- Utilize proven selling and clienteling skills in the menswear world, with strong product and category knowledge to train and support the team in sales, product maintenance, replenishment, and display.
- Be a key team player, collaborating effectively with colleagues to achieve common goals.
Requirements:
- Strong client book of menswear clients that can support our menswear business.
- Previous experience in a similar role within the menswear industry.
- Excellent communication and interpersonal skills.
- Proven track record of exceeding sales targets and delivering exceptional customer service.
- In-depth knowledge of menswear fashion trends, brands, and products.
- Ability to work effectively both independently and as part of a team.
- Passion for the brand and a commitment to upholding its values.
- Flexibility to work in-store and in external locations as required.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
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