MAIN PURPOSE

The Team Leader will act as an Ambassador of the Maison and participate actively to the boutique’s success and lead by example. He/she will lead, engage and coach your team, foster the achievement of sales goals and ensure that the highest level of client experience is delivered, whilst embodying the Maison’s values and demonstrating great attitude towards clients and team members.

KEY RESPONSIBILITIES

TEAM & BOUTIQUE PERFORMANCE

• Accountable for a team of Sales Associates.
• Set individual and team goals.
• Proactively assess and manage performance against expectations.
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support for all team members.
• Support the Sales Manager to realize diagnosis based on a solid performance analysis, review of competencies and environment by defining dynamic action plans to achieve Maison, boutique and category sales targets.

FLOOR SUPERVISION

• Oversee daily operations when on duty and ensure the respect of all Maison’s policies, procedures and guidelines.
• Responsible for clients flows when on duty ensuring client experience, waiting time and satisfaction are as per Maison’s standards.
• Responsible of all staff flows when on duty.
• Act as a role model demonstrating sales leadership supporting clients’ interactions when required and assisting Sales Associates on duty when necessary.
• Contribute, along with all Team Leaders, to a maximum of shift coverage including morning, evening & week-end shifts.

TEAM MANAGEMENT & PEOPLE DEVELOPMENT

•  Responsible for on the spot coaching, ensuring that all sales associates’ interaction meet Cartier standards.
• Oversee daily briefing and hold a clear communication with team on duty.
• Oversee the evaluation of the individual performance for your dedicated team and assist other Team Leaders for the remaining team members.
• Define adapted “individual development plan” for all dedicated team members.
• Participate to the team engagement around the strategy and vision of the Maison.
• Act as an inclusive leader to ensure every team member is respected and has a voice.
• Create a positive and harmonious work environment.
• Assist the management team in identifying the skills and competencies required in the team for recruitment and development.

CLIENT RELATIONSHIP & PORTFOLIO DEVELOPMENT

• Establish a client centric mindset within the boutique.
• Manage the operational roll-out of all clienteling activities for your team, ensuring such activities add value to all Cartier clients.
• Engage and support team members in building long term client relationship and developing their portfolios.
• Assist boutique leadership in the monitoring of the ROI for client relationship programs and actions.

PRODUCT CATEGORY

• Act as a point of reference on a defined category.
• Provide the boutique and office teams with some feedback (product performance, quality, client related information, local market, competitors, trends…) creating strong bond with office Managers.
• Lead the product category business (morning briefings, internal communication, action plans, visual merchandising, clienteling, training and team animation…).
• Create enthusiasm around product category.

JOB PROFILE:

Required Skills

• Entrepreneurial and innovative mindset with strong proactivity and creativity
• Excellent communication and analytical skills with an understanding of retail productivity levers
• Strong leadership and managerial skills to organize, animate and grow a large team with genuine values of inclusivity and trust.
• Results oriented

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