Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Workforce Engagement Management (WEM) team are helping to build the next generation of software to help employees fulfil their potential.  We are looking for a talented Software Engineer in Test to join our team.

As a Tester, you will be responsible for checking the quality: manual, automated, accessibility, performance, scalability of our software. Additionally, you will have an opportunity to collaborate with multiple teams distributed across the globe. 

You will be joining a friendly team of smart people, who enjoy problem solving and enjoy striving to better themselves. We work in agile teams, across the full stack. Our engineers consider implementation details of scale, security and usability. We build highly scalable, cloud-based services using industry best practice, giving you the opportunity to work with the latest technologies.

Key Responsibilities:

• Work with existing Java based testing framework to implement API/UI tests.  
• Monitor and triage any failing automation tests.
• Assist in coordinating bug hunts for new features.
• Creating Test plans
• Engage in Manual /Automation/Performance/Accessibility testing.
• Work with the team to plan and estimate tickets.

Minimum Requirements:

• You have a bachelor's degree or higher in Computer Science or a related field.
• You have 2+ years of professional experience in both manual and automation testing, with proficiency in Java or a similar language.
• You are familiar with the SDLC and STLC life cycles.
• You have used Bitbucket/Github as a code repository.
• You have used Jenkins or equivalent CI/CD tools.

Desirable Skills: 

• You are experienced with micro service architecture, cloud-based software development (e.g., AWS), distributed event streaming systems (e.g., Kafka), and REST
• You are self-driven and comfortable taking the initiative to work asynchronously with your team.
• You have excellent problem solving and critical thinking skills.
• You have excellent written and verbal communication skills.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.