About ICF

ICF (NASDAQ: ICFI) is a global consulting services company with over 9,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists collaborate with digital strategists, data scientists and creatives. We combine unmatched industry expertise with innovative engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

About the role

The successful candidate will provide Maconomy System support and leadership on the Maconomy ERP system and related applications, including EBIS reporting (SAP Business Objects) / Web and Mobile user interfaces to the E&A (Europe & Asia) Group to achieve the required business objectives. The ideal candidate will be responsible for the following:

Job Role / Responsibilities

• Guidance and collaboration between E&A Finance & Accounting, CIT and Operation teams related to the set-up and maintenance of the system.

• Assist in the delivery of System Conversions and integrations delivering to the highest standards, on time, within budget ensuring BAU remains undisrupted and that processes are both highly effective and efficient.

• Operate and maintain the Maconomy applications (including People Planner)

• Contribute to Business Process Improvement by way of identifying and implementing enhancements that drive greater efficiencies to users and the Business in general.

  • External tools/products that can interact with Maconomy.

  • New functionality available through upgrades

  • Existing functionality not currently used which can deliver further efficiencies.

• On-going maintenance and support of the Maconomy accounting system and related applications

• Support upgrade processes (both full version upgrades as well as service pack/CU updates)

  • Support Business Transformation team on financial system upgrades, transitions, implementations, and general process/procedural changes

• Train users on all Maconomy modules when and where required.

• Evaluating issues and developing solutions to problems encountered with the Maconomy system and related applications.

• Communicating with end users on support issues and managing the support process with Maconomy Support

• Review and recommend changes to the Maconomy systems ERP portfolio.

• Create and maintain data import files to automate/simplify the upload of data.

• Maintain and develop system process documentation.

• Consult with key users to identify and understand critical requirements (including reporting requirements and enhancements)

• Day to day Maconomy ad hoc support to the Business

• Ensure timely maintenance and closure of support desk tickets.

• Support and provide Analysis and diagnosis of support desk ticketing.

Experience / Skillset

• Maconomy systems administration / Knowledge desired but not essential

• Previous experience/knowledge of Senior Systems Administrator/System manager role preferred, ideally in an international corporate organisation.

• Finance and accounting experience desirable (either system administration supporting finance and broader business stakeholders), or previous experience in a finance and accounting role.

• Familiarity with supporting local and international stakeholders.

• Clear and confident (oral and written) communicator.

• Awareness / understanding of end-to-end life cycle for projects/initiatives.

• Power BI or data visualisation skills desirable

• Good knowledge of MS office suite of products expected.

• Ability to write / amend VBA would be beneficial although not fundamental.

• Knowledge of Cloud hosted software solutions.

• XML, MPL or Java coding experience would be very welcome (Maconomy Extender skills desirable to support and develop Maconomy back-end customisations)

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About us:

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are committed to creating a culture where we embrace our differences in ideas and identities. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. 

Learn more about what we do and our commitment to inclusion.  

The benefits of joining ICF:

Our people at ICF are our most important asset, so we invest in them from the moment they arrive. When you join our team, you’ll have access to a vast array of benefits to help you live your life well.

We offer a hybrid working policy, which will provide you with the flexibility to collaborate in the office, as well as in the comfort of your own home, ensuring you are able to successfully deliver the requirements of your role.

To support you, our employee wellbeing hub is designed to provide highly personalised support across a comprehensive range of wellbeing issues, such as mind, body, finances, community, career programs and HR support.

We enjoy celebrating success, which is why we have a competitive recognition program called ‘You Matter’, which awards points as a ‘thank you’ for your work achievements. These can be spent on a large variety of high-quality items, as well as online or high-street vouchers, all with zero tax payable by the employee.

ICF also offers a range of competitive benefits, which include:

• Single Private Medical Insurance cover with no restrictions on existing conditions.
• Dental insurance and an online GP service.
• 25 days annual leave, plus UK bank holidays (annual leave increases with years of service).
• Pension scheme with 5% of salary employer contribution
• Life assurance paying 4x annual salary and Group Income Protection paying 66% of salary for up to 5 years if you are off work on long-term sick.
• Enhanced parental leave policies, enhanced maternity, paternity, adoption, and shared parental pay.

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