Job Title: Client Support Assistant

Location: London

Reports to: Client Services Team Leader

ABOUT FIRST INTUITION

Founded in 2007 First Intuition (FI) is an award-winning, UK-based provider of predominantly accountancy training and apprenticeships that has recently extended its services to offer skills and qualifications across the financial, leadership and digital sectors.

Our success is due to our approach to training and our links with businesses. We work closely with organisations to precisely understand their needs and incorporate these into innovative course designs, where the interaction with students is tailored, personal and reflects their specific circumstances. This approach has led to First Intuition being awarded an ‘Outstanding’ rating by Ofsted.

PURPOSE OF THE ROLE

First Intuition is a fast growing premier provider of accountancy training and apprenticeships. Due to our increasing focus on supporting our clients we require a Client Support Assistant to join our expanding team. This role offers great long-term prospects for the right candidate, including progression opportunities and participation in our company bonus and share schemes.

To find out more about who we are, and learn about the fantastic benefits our employees enjoy. Please check out our website here: https://www.firstintuition.co.uk and our Careers Page here: https://apply.workable.com/first-intuition

ROLE RESPONSIBILITIES

• Act as the first point of contact for enquiries from students and their employers relating to course administration and providing appropriate advice and guidance.
• Maintaining student and client records with course booking data, progress reporting and the documentation and implementation of changes to study pathways.
• Liaising with regional FI centres in the coordination of administrative support for national clients.
• Supporting Client Relationship Managers with data collection, implementation of programme changes and sharing feedback / highlighting issues.
• Providing proactive support to students, including sending exam reminders, contacting students to plan their next steps, and arranging tutor support where required.
• Supporting the sign up of new apprentices and employers in the administration of the sign-up process.
• Supporting the invigilation and administration of computer-based exams, including results communications.
• Supporting additional work as required by management from time to time.

Requirements

• Excellent attention to detail
• Effective communicator with excellent interpersonal skills
• Ability to effectively manage client relationships, promptly responding to queries and ensuring expectations are managed
• Strong organisational and time management skills
• Ability to manage own workload
• Thorough understanding of MS Office tools

Desirable

• Experience of working in the education/apprenticeships sector
• Understanding of the accountancy sector

Benefits

As a valued member of the FI team, you will benefit from:

• 25 days annual leave rising to 30 over 5 years’ service PLUS bank holidays
• Flexible-working positive employer with a range of family-friendly policies
• Employee Assistance Programme: 24-hour confidential access to counselling and support services
• Competitive Pension
• Private Medical Insurance
• Company share scheme
• Training and development opportunities
• Long term career prospects in a growing company
• Employee perks including a range of discounts to suit your lifestyle

First Intuition is committed to fostering a diverse and inclusive workplace. We embrace individuals of all backgrounds, cultures, abilities, and experiences, and believe that diversity strengthens our team. We are dedicated to providing equal opportunities for all employees, ensuring fairness, respect, and a supportive environment for everyone.

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