Feefo helps both consumers and businesses make the right decisions.  

Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We invite confirmed customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.  

We’re a team of technology specialists, industry experts, and multi-lingual client services champions that operates across various sectors, including travel, retail, automotive, and finance. Feefo’s bespoke artificial intelligence, business insight, review software and compliance solutions help increase client sales and reduce churn. As a Google Premier Partner, our clients can improve their search and paid conversion rates too.  

We are proud to work with companies, large and small, from household names to local heroes.  

To learn more visit: www.feefo.com, LinkedIn, and Twitter. 

You will be responsible for: 

• Translating the goal of the product into a functional and beautiful user experience; both new products/features and enhancing existing product features.
• Remaining up to date on industry trends, market conditions, and consumer preferences and using these to inform our design decisions.
• Validating and iterating on designs using customer and stakeholder feedback.
• Working closely with Product Owners/ Managers, and Engineering team, to ensure the design is achievable and considers functional and non-functional requirements.
• Using data to inform decision making.
• Ensuring the user experience is intuitive and reduces points of friction for customers and consumers.
• Taking accountability for maintaining the design system and ensuring consistency and coherence across the entire product.
• Present product design ideas to leadership and external partners and take direction whenever necessary.

Requirements

We are looking for someone who is/has: 

• Passionate about solving problems.
• Self-motivated and organized.
• Commercially minded.
• Proven experience designing new product and seeing these through to launch.
• Proven experience enhancing live products for optimal user experience.
• Experience designing for a B2B Saas platform.
• Comfortable working at both high level and granular detailed level.

You are proficient in delivering:

• Prototypes
• Wireframes
• Mockups
• High-fidelity designs
• User Journey Maps
• User testing
• Expert in Figma and proficient working knowledge of Jira/Confluence 

Benefits

Hybrid Working & Offices

• Feefo offers a hybrid working pattern (Monday & Fridays at home, Tuesday - Thursday in office)
• Offices in London, Petersfield, Boston and Melbourne
• Lots of breakout space and common areas
• A pool table tournament & footie team

Perks

• As well as a comprehensive benefits offering, there’s a whole suite of perks you can choose from on our benefits platform including health (e.g. free flu jabs and eye tests), wellbeing, childcare and lifestyle options
• Be a part of one of working groups including charities, CSR, wellbeing & mental health, socials and shape our programmes
• You’ll be working in a global, scale-up environment with a commitment and focus on celebrating our diverse and inclusive environment
• Lots of room for career enhancement, development and progression
• A committed and expert senior leadership team driving the growth of Feefo with new products and tech as force for good 
• Be a part of a 100% privately owned company – owned by Vespa Capital

Values

• We are reliable. We’re experts in our field and demonstrate integrity in all that we do.
• We are honest. We take ownership and hold ourselves accountable.
• We are transparent. We listen, share insights and take action following feedback. We support success and learn from our mistakes.
• We are approachable. We’re here for everyone. We embrace diversity and celebrate being different, creative and innovative.

If you have any questions about the position, please send an email to people@feefo.com and a member of the team will be in touch.