Job Description

We're seeking an energetic, ambitious, and motivated Technical Business Analyst to partner with our consulting team to design and implement systems that meet the business objectives of our well known clients in media and digital marketing. The Technical Business Analyst will work with clients throughout the project lifecycle. During the Design Phase of the project they will assist the team in researching best practices, making recommendations to the client about functionality and user flow and documenting requirements and acceptance criteria. In later phases of the project, this person will also provide client training workshops, demonstrating to business users how they can use the various features of their new platform.

If you are smart, highly motivated, and detail oriented with a polished communication style, this role at Brightcove presents a challenging and exciting next step in your career.

Responsibilities

• Serve as a liaison between business stakeholders and technical team. Facilitating cross-department communication is key to this role.
• The Technical Business Analyst will be the main information resource for project functionality and scope specific questions.
• Must be able to effectively communicate and document complex user interaction scenarios.
• The Technical Business Analyst is a client facing role. Frequent communication with the client is necessary for gathering requirements and making recommendations. They will also be responsible for explaining gaps and technical concepts for an often non-technical audience.
• Ability to attend and speak on daily meetings with teammates and clients
• Understand scope of our client engagements and analyze and identify business problems/project constraints
• Gather business requirements
• Own/organize all project-related documentation of workflow changes and technical/functional designs needed to support the business requirements for common and more complex problems.
• Write user stories, functional specifications, and acceptance criteria
• Provide training on various platforms to clients
• Gain a strong feature-level understanding of the Brightcove platform
• Stay apprised of the latest technologies and innovations in web/mobile application technologies (in general) and online video (in particular)
• Responsible for answering scope and functionality related questions, as well as to provide oversight to the successful completion of the project.
• Consistently meet agreed upon deadlines or escalate issues, concerns and barriers to key project leaders.
• Assist in the prioritization of tasks / assignments

Role Requirements

• 5+ years of experience in a Technical Business Analyst, or similar role, documenting and analyzing technical solutions to complex business problems (less experience considered for exceptional performers)
• Experience in analyzing business goals and metrics
• Experience in video implementation or service is a plus
• Experience leading requirements gathering sessions and documenting business requirements
• Familiarity with both agile and waterfall development methodologies
• Experience with project life-cycle management tools such as Confluence and JIRA
• Previous experience in consulting or professional services is a significant plus
• Exceptional organizational and communication skills, with the ability to cultivate relationships with internal and external stakeholders
• Excellent communication skills (written, verbal, presentation, facilitation)
• Must be an innovative, self-motivated, and hands-on professional who excels with new and changing technologies in a rapidly growing and fast moving company. 
• Bachelor’s degree or equivalent experience required.

Working Environment

This role is based out of our London office located in the heart of central London. We offer a fun work environment, with a fully stocked kitchen.

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals. We value collaboration, creativity, work/life balance, professional growth and creating an empowering space for open communication. Whether you’re in one of our offices around the world or working remotely you have plenty of opportunities to meet colleagues and celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

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