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Job Descrption
Essential Duties and Responsibilities:
- Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures and provides overview of department operations.
- Trains employees on specifics or assigns employees to work with an experienced representative.
- Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures and systems.
- Interfaces with other departments to ensure that service issues are addressed and corrected to ensure quality of service.
- Comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, including some pieces exceeding 75 lbs.
- Promptly handles all customer service complaints with a focus on positive resolution.
- Supervise Lead Agents; allocating agent resources as needed.
- Ensure that personnel adhere to established company safety regulations.
- Read and interpret aircraft weight and balance loading instructions, hazardous material identification label, aircraft loading manifest, and baggage and cargo routing tags.
- Assist in all areas of the operation.
- Operate various pieces of ground support equipment.
- Other duties as assigned.
Required Skills:
- Must be at least 18 years of age.
- Ability to supervise up to 10-15 agents.
- Maintain a valid driver’s license, with a good driving record.
- One year college certificate or technical school, six months related experience or equivalent combination of education and experience.
- Must be available and flexible to work variable shifts including nights, weekends, and holidays.
- Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
- Must have strong verbal and written communication skills.
- Knowledgeable of computer software programs.
- Work is done indoors and outdoors. Must be comfortable working in all weather conditions.
- Must be able to speak, read and write in English proficiently.
- Must pass pre-employment drug test.
- Capable of lifting up to 75 lbs.
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