📍Location - 3 days a week at our office in Kelham Island, Sheffield, the other 2 are up to you (wfh/office)

The Company:

• Vouch is a referencing company with a difference ✨
• 2 in 5 people in the UK rent, and we use the latest technology to provide a full reference in a user-friendly way, making it more efficient and less stressful for tenants ❤️
• At Vouch, you aren't defined by your job description, we encourage you to get involved with the different projects happening & make an impact. Whether it’s an idea on how to improve our services, or simply establishing a new office tradition – we want to hear it 🚀

The Opportunity:

• Handling direct support requests via telephone, web chat and email. 
• Liaising with the development, account management and sales teams to ensure support requests are resolved in an efficient and timely manner.

What we need from you:

• Are able to handle a high volume of inbound while maintaining quality and excellent customer service.
• Are tech savvy and can quickly understand new systems and products.
• You know how to strike the balance of being both personable and professional at all times
  

What's in it for you?

• 🌴 25 days annual leave with an additional day for each year your work here, plus bank holidays!
• 🚀 £1000 annual Learning and Development budget including access to Learnably
• ✨ Pension scheme

And some other perks are:

• 💻 Flexible working & hybrid working
• 🐶 Dog friendly office with our most regular fluffy visitors Oscar and Bruno
• 🍿 Office snacks
• 🎉 We work hard but enjoy letting our hair down with plenty of team socials
• 🤗 Exposure to the Goodlord group and the opportunities to progress that come with that

What’s next?

If you’re ready to help us provide the best renting experience in the world, then click apply (2-3 minutes)!

---

A full job spec is available on request

The Goodlord Group wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer **

Regrettably we are not able to provide sponsorship for this role

No agencies please - we have tried and trusted partners we would turn to should we require support