Base

Closing Date 

Clydach

23:59 - 6th May 2024 

Who we are

Bath-times, half-times, party-times, meeting-times, and cooking-times. Our water brings Wales to life! It helps 3 million people stay healthy and clean every day. It keeps businesses running smoothly and life flowing along. 

We’re different. And proud of it. We’re for everyone, not for profit. We’re people from every walk of life. All with an opportunity to develop and grow amazing careers. All sharing the benefits of bringing our whole self to work. 

We’re the engineers and scientists, rangers and customer advisors that keep the taps flowing and keep our customers happy. And we’re thousands of other incredibly diverse roles with National responsibility. All working to the highest standards of satisfaction. In a business where safety and care for every colleague is never compromised.

We’re in every community. And for every community. We’re Welsh Water. The people with the passion to bring futures to life in a business that brings Wales to life! 

Discover the difference Welsh Water can bring to your life.

What you’ll be responsible for

•    Operating the water distribution network in the safest and most cost effective way, capturing data and applying procedures in a compliant manner, whilst earning the trust of our customer’s everyday through delivering excellent customer service.
•    Complying with all company Health and Safety Policies & Procedures, with the safety of yourself, colleagues, contractors and customers always in mind.
•    Providing and identifying better ways of delivering excellent service to internal and external customers and stakeholders. You will be expected to communicate well and own the problem through to resolution as far as practicable, in order to satisfy regulatory requirements and achieve our customer led success vision.
•    Undertaking Network monitoring, diagnosing problems and arriving at and implementing Network Solutions and alternatives that ensure we meet our Measures of success. You will need to understand hydraulic principles and carry out operations of all components of the Water Distribution network in line with the training that you have received.  
•    Ensuring all on site activity and asset data is captured in a compliant and accurate manner in our corporate system in order for further analysis within the business.  
•    Generating work orders accurately for delivery by our supply chain for all below and above ground assets and support when required to ensure safe operation/maintenance, high quality and cost efficient work is delivered.
•    Enforcing basic water regulations through communication with customer and liaison with water regulations department to ensure DWI and Water Act 1991 requirements are met. Investigate, identify and escalate water quality issues to ensure that public health is protected at all times.
•    Carrying out inspections of the Company’s assets when required in order to identify, escalate and report any issues identified which could affect the safety, effectiveness/operational working order or long term condition of the asset. You will be expected to rectify certain defects, if safe to do so, and ensure that sites are left safe.
•    Taking an active role in the protection of our assets through working with internal and external stakeholders who are undertaking work which may present a risk. Enforcement of Apparatus Damage Report procedures when damage does occur.
•    Managing a scheduled workload as appropriate based on the job’s importance and urgency whilst working on a mobile basis out in the field. The workload should be completed to a high quality, and meet timescales whilst also ensuring effective escalation as required.
•    Understanding and implementing leakage techniques or principles and able to detect leakage on the network or customer supply pipes when required, ensuring effective liaison with internal and external stakeholders to deliver leakage targets and ensure efficiency.
•    Attending & resolving emergency calls including those taken via the SmartHub and Retail Business. Assessing the response needed to resolve the problem, or escalating the issue, in order to maintain network operability and customer satisfaction. 

 
Whilst this job description reflects the main accountabilities for the role there may be occasions where you will be required to carry out any other activities in line with the needs of the Company.

About you

Knowledge, Skills and Experience
 
•    5 GCSE’s  grades A*- C (or equivalent qualification) including English and Maths or experience in water distribution networks
•    Current, full valid UK driving licence. (HGV Class 1 licence would be desirable)
•    Good Interpersonal Skills e.g. building a rapport, listening effectively to others 
•    Prioritisation skills & ability to manage own time and workload.
•    Good communication skills e.g. clear and concise
•    Ability to learn & use I.T and software including Microsoft Office packages.
.•    Demonstrable experience in delivering great customer service

Good to know

• Full UK drivers licence required
• Shift Pattern is 4 on 4 off which consists of 2 days 6am-6pm on days and 2 days 6pm-6am on nights 

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes 
• Enhanced employer pension contributions – Up to 11% employer contributions
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Reduction on high street & online shopping
• Cycle to work scheme/Car-leasing scheme
• Health CashBack scheme
• An employee assistance programme for employees and their immediate family
• Colleague matched fundraising scheme up to the value of £500 per year for your chosen charity
• 20% off all Welsh Water visitor attraction centres and gift shops
• Flexible working patterns
• Several internal employee networks including Embrace, LGBT+, Neurodiverse, Disability, Women of Welsh Water, Parents, Wellbeing and many more...
• We also recruit our own volunteer Wellbeing Champions (on an annual basis) - successful recruits will receive full i-act and StRaW training
   

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.

INDMP

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.