Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: Customer Care Advisor Weekend Fully Flex
Location: Hybrid (National)
Job type: Part Time, Permanent
Hours: Standard hours will be Saturday and Sunday 3pm – Midnight (16hrs) , however, these hours are changeable due to shifts that need covering. Which could include week day shifts.
 

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

The impact you will have

Working in our busy Contact Centre, you will be responsible for receiving high volumes of calls relating to the installation, delivery and cancellation of our rental equipment. Fully Flex to enable the Contact Centre to have full support when team members are absent due to sickness or Annual Leave. Do you like having a varied day? Would you like to work for a big company that feels like a family? Then this role could be for you.....

RESPONSIBILITIES:

• Handling a high volume of incoming calls relating to the installation, delivery and cancellation of our rental equipment in line with our Contact Centre guidelines
• Accurately administer orders and cancellations through our computerised SAP system in line with customer timescales
• Liaise with our field-based Rental Technicians and other relevant contacts to ensure the successful delivery of orders
• Manage customer queries efficiently and in a professional manner
• Ensure the customer is updated throughout the order process
• Actively seek feedback from customers through the use of Customer Satisfaction Surveys in line with Key Performance Indicators (KPI’s)
• Work towards departmental targets and KPI’s in line with the objectives set

ESSENTIAL SKILLS / EXPERIENCE:

• Excellent telephone manner (essential).
• Experience in a customer service environment (essential).
• You must be diplomatic, have excellent listening skills and good communication skills.
• Good numerical skills.
• Must be PC literate with good keyboarding skills and knowledge of MS Office namely Excel, Word and Outlook.
• Attention to detail and a high degree of accuracy.
• Excellent time management skills ensuring a high level of productivity.
• Ability to work with minimum supervision.
• Excellent written and spoken English
• Effective team player
• A positive ‘can do’ attitude displaying behaviours in line with our company core values.

What we will offer in return 
You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

Why diversity matters to us 
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Please be aware that by applying for this role you are giving Arjo permission to store your information.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com