Job Title:                       After Sales Engineer

Division:                       Technical

Reporting to:                 After Sales Manager

Position:                       Full-time

SUMMARY:

After Sales Engineer carries out various activities related to technical support for distributors and partners in territories in charge, which is related to air conditioning and refrigeration, cooperating with MTH service/design section and with factory service section report to After Sales Manager in the Technical Division.

The job holder will do various services for products for customers (providing service on site, commissioning of product, and creating presentations). The engineer is required to continuously develop their knowledge in technical specification of MHI products. The activities include planning service for new products, instructing service methods and promoting new MHI products.

Main Duties:

• Technical support to distributors/ customers

Respond to technical inquiries by e-mail or phone without any delays Investigate the unit troubles/claims

Visit the site for commissioning / trouble shooting for customers/distributors Visit distributors'/ customers' office to provide response{s) to their inquiries Check the drawing of projects {unit/ pipe/ electrical installation), setting, and check the operation data

Submit reports for technical supports for site visits

Support MTH/MACO after sales activities

Support spare parts activities for the operation team to improve spare parts delivery

• Prepare MHI technical supports documents (in English and in other European languages)

Propose ideas to improve technical documents for distributors

Create new service tools

Support MTH/MACO design section/service section activity

• Promote MHI products

Introduce of new products highlighting features and benefits;

Create presentations for distributors / customers

Organize seminars for distributors / customers;

Help to create new brochures / leaflets for the territories.

• Register subsidy schemes/ certification programs

Register new products with national subsidy schemes, quality certification schemes and other country requirements

Arrange and support random tests as required

• Survey the market information for new products

Benchmark competitors’ new products continuously and making comparisons;

Survey relevant standards / regulations / EU directives;

Visit exhibitions to investigate new products / market information;

Attend relevant seminars / meetings relating to heat pump industry associations.

REQUIRED QUALIFICATIONS:

• Degree in Engineering or equivalent

Experience, knowledge and skills:

• Technical experience in air conditioning and/or refrigeration manufacturers/distributors

·     Knowledge in refrigeration cycle; commercial refrigeration system; VRF system; chiller system;

      building management system; EU regulations/ directives related to air conditioning / refrigeration

·     Strong interpersonal and communications skills

Fluent English, both oral and written

Strong communication skills

Strong problem solving skills

Multi-tasking

Knowledge of other European language(s) could be beneficial

• Prioritizing skills

• Understanding of customer requirements

• Advance knowledge in Microsoft (Windows, Word, Excel, PowerPoint)

Create and carry out presentations;

Analyze operation data of the products.

• Business trips across Europe with a short notice will be required

Status to travel Europe without visa is required.

Location:

Stockley Park, Uxbridge, UB11 1ET

Working Hours: 

Monday to Friday – 9am – 5pm (35 hours per week, 1 hour lunch break)