Job Summary
This position is a Field role in MA and must be located in MA area. Position available for South of Boston/South Shore, MA areas.
Must have experience as a Field Adjuster, Property. This position requires a high level of independence necessary to investigate, gather information, and adjust personal and commercial property losses.
In handling homeowner and commercial property losses, the individual will be responsible to maintain and control first and third party structural and contents losses through to a timely conclusion. The individual will also be responsible for individual investigation task referrals requiring outside activity as requested by in-house personnel. Complete accurate and timely appraisals and valuations, supplements, and if applicable, make payments in the field as appropriate. Maintain a professional image while adhering to company and state regulated guidelines as they pertain to the damage assessment and claim settlement process. Frequent oral communication with customers is required and must be timely and professional. Remain informed of territorial labor rates, repair techniques, building and construction design, industry trends and applicable state laws. Negotiate with customers, contractors, or representatives for proper repairs in a safe and cost effective manner with a high level of integrity. This individual will provide file notes and written communications indicating the current status of files on the applicable system; interpret applicable policies and endorsements; apply technical knowledge to assigned losses; make prompt and accurate technical decisions and prioritize multiple tasks. The individual may also participate in the training of other claims personnel.
Develops and maintains a working relationship with those in the industry and provides technical support. Attend periodic meetings and industry training in order to keep current on issues of auto and property repair. May need to be available for overnight travel to handle field losses, field visits and re-inspections of staff and independent appraisal firms, and/or Catastrophe Duty. Travel and field work may occur during both business and non-business hours, including weekdays and weekends. Performs other functions assigned to the position as necessary.
Knowledge, Skills and Abilities
Education: Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent, related experience.
Experience: 4 - 6 years - or Associates Degree equivalent plus 6 - 8 years.
Knowledge: General knowledge of industry practices, standards, and concepts within field of work. Applies them to perform work requiring analytical business skills.
Decision Making: Makes decisions using broad management limits. Applies guidelines and procedures that leave considerable room for discretion and interpretation. Decisions directly influence project, client relationships and or expenditures. Additionally, decisions exert some influence on organization's long-range goals and objectives. Participates in determining objectives of assignments.
Problem Solving /Operations/Direct Work Involvement: Develops solutions to a variety of problems, typically of moderate scope and complexity. Refers to and interprets policies and practices for guidance.
Client Contacts: Manages internal and external relationships. Represents organization as prime contact for projects and other necessary communications. Interaction may include senior internal and external personnel on significant matters often requiring complex coordination between organizations. Communication involves persuasion and negotiation, as applicable. Seeks ways of improving client service.
Additional Knowledge, Skills and Abilities
If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.
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