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**This is a remote working position and requires a SC clearance, meaning 5 complete years residency in the UK up to present date
Who we are.
We are a team of service delivery supporters who are responsible for a number of UK contracts supported by Atos during the Out of Hours period. We are responsible for Major Incident reporting for some of Atos’ biggest clients 365 days a year
Your job in a nutshell:
Shift pattern 19:00-07:00 on a rotational basis (including weekends and bank holidays.)
Tasks – contact handling, first line triage, identification of Major Incidents and following call out procedures.
Supporting various UK customers who require coverage Out of Hours.
What will you be doing:
- Contact handling (calls & emails)
- First line triage of incidents.
- Identifying Major Incidents and following the appropriate Incident Management and call out procedures
Requirements:
- Customer service skills.
- Clearance application required for this role - minimum 5 year UK address history.
Client BPSS, and SC (security clearance) required.
Rewards and benefits:
- £4000 annual shift allowance uplift on top of base salary.
- 25 days annual paid leave;
- Wellbeing programs & work-life balance - integration and passion sharing events;
- Private medical and dental care;
- Pension contributions up to 10%;
- Flex benefits program;
- Courses and certifications opportunities;
- Conferences and Expert Communities;
- Charity and eco initiatives.
Future career path:
- Opportunities to progress to 2ndline support, 3rdline support or managerial route (Team Leader/Ops Manager.)
Recruiter Contact:
Please write directly to Viktoria Ivanova on LinkedIn https://www.linkedin.com/in/viktoria-ivanova-801298129/
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