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Job Descrption
The Opportunity… We are seeking a dynamic and experienced Medicare Call Center Sales Manager to lead our sales team in providing exceptional service and driving sales performance in the Medicare insurance sector. As a key member of our team, you will be responsible for managing a team of sales representatives in a high-volume call center environment, ensuring compliance with regulations, and achieving sales targets. The ideal candidate will have a strong background in Medicare sales, excellent leadership skills, and a passion for delivering outstanding customer service.
How You’ll Contribute…
- Lead and manage a team of licensed insurance agents in a virtual call center environment, providing guidance, support, and motivation to achieve sales targets and performance goals.
- Develop and implement sales strategies to drive revenue growth and maximize sales opportunities in the Medicare insurance market.
- Monitor sales metrics and performance indicators, analyzing data to identify trends, opportunities, and areas for improvement.
- Conduct regular performance evaluations and provide coaching and feedback to team members to optimize their performance and professional development.
- Ensure compliance with all applicable regulations, including CMS guidelines and Medicare marketing rules, to maintain the integrity of sales practices and uphold ethical standards.
- Collaborate with cross-functional teams, including quality, compliance, and operations, to support sales initiatives and drive business objectives.
- Stay informed about changes in Medicare regulations, industry trends, and competitive landscape to adapt sales strategies and tactics accordingly.
- Foster a positive and inclusive work environment that promotes teamwork, collaboration, and a customer-centric approach to sales.
- Handle escalated customer inquiries and issues, demonstrating a commitment to resolving concerns and delivering exceptional customer service.
What We’re Looking For…
- Must maintain insurance license and Medicare certified
- Must have previous leadership experience and medicare sales experience
- Must maintain strong communications
- Customer Service skills
- Strong organizational skills and attention to detail
- Demonstrated ability to manage multiple tasks at once and meet deadlines
- Maintain a team player and big picture mindset
- Great problem-solver
- Ability to take ownership of your work and calculated risks when needed
Life at Centerfield...
- Competitive salary + monthly bonus based on team performance
- PTO – take a break when you need it!
- Industry-leading medical, dental, and vision plans + generous parental leave
- 401(k) company match plan – fully vested on day 1
- Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
- Career growth – we enjoy promoting from within!
For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/. Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.
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