Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Partner Operations Program Manager to be a part of making this happen.

Location: HQ - Eden Prairie, Minnesota, USA (Hybrid role, 3-days a week in office)

About the Role

This new addition to our fast-growing team is a strategic thinker who can see around corners and identify issues before they become a bottleneck. This role will be vital as we evolve our channel program and scale our operations team. They will play a cross functional role between the Channel, Business Applications, Marketing, Finance and Business Operations. We are looking for someone who is ready to dig in and take leadership of managing functions in our next phase of rapid growth.  

Responsibilities

• Manage and execute our Global Channel Rebate Programs for our Resale and MSP Partners  

• Responsible for tracking partner performance against rebate program requirements and providing biweekly updates to partners on YTD attainment 

• Contribute to the strategy and execution of the Arctic Wolf Channel Program and identify opportunities for improvement in Arctic Wolf’s Channel Program  

• Responsible for evaluating and reporting on the effectiveness of our Partner incentive programs, including Rebates, Not-for-Resale, and other partner benefit programs  

• Accountable to drive adoption of Partner Program Incentives, Partner Program tier attainment requirements, and provide visibility and strategies for helping partners achieve tier requirements  

• Work with Channel Marketing, Channel Enablement, and the broader Channel team to help communicate program updates and changes  

• Contribute to the biannual Wolfpack Partner Program audit process and provide resources and updates on partner achievement against tier requirements throughout the fiscal year 

Who You Are

• Excellent communication skills: verbal, written, presentation. 

• Innovative, motivated, organized, high energy team player  

• Process and quality orientation with high attention to detail

Minimum Qualifications

• 2+ years Channel Program or Operations experience 

• Bachelor's degree

• Experience with Resellers, Managed Service Providers, and Distributors

Preferred Qualifications

• Experiencing managing channel Rebate, NFR and incentive programs 

• Experience managing partner programs 

• Experience with International Channels 

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022). 

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. 

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.  

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. 

All wolves receive compelling compensation and benefits packages, including: 

• Equity for all employees 

• Bonus or commission pay based on role

• Flexible time off, paid volunteer days and paid parental leave 

• 401k match or RRSP

• Medical, Dental, and Vision insurance

• Health Savings and Flexible Spending Agreement

• Voluntary Legal Insurance

• Training and career development programs 

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com. 

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

• Background checks are required for this position.