We are seeking a highly skilled and experienced Accounts Receivable Analyst to join our Revenue Team. The ideal candidate will have a strong background in accounts receivable, billing, exceptional analytical abilities, and a keen attention to detail. This role will be responsible for responding to billing and collection inquiries from customers via Zendesk ticketing system in a timely and professional manner. Partnering with internal stakeholders such as Customer Success, Revenue and Sales, you will assist in resolving Billing and Collections disputes.

Accounts Receivable Analysts have the opportunity to grow their careers in Finance and continue contributing to Datadog team success.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Handle incoming billing inquiries and collectability concerns through Zendesk. Triage accordingly to Revenue, Sales, and Customer Success teams and to drive collections
• Analyze customer payment patterns and aging reports to identify trends and potential issues
• Identify trends or recurring issues and escalate them to the appropriate teams for resolution 
• Collaborate with internal teams to resolve billing discrepancies and disputes in a timely manner
• Develop and maintain effective relationships with clients to facilitate prompt payment and resolve outstanding balances
• Help customers understand their bills, which vary with usage and plan type
• Assist with external audit, compliance and special projects as necessary

Who You Are:

• Bachelor's degree in accounting or equivalent required
• 3+ years of full cycle Accounts Receivable  / Billing Operations experience
• Proficiency in Microsoft Excel required
• Ability to work independently, with a strong work ethic, self-motivation and problem-solving skills
• Attention to detail and high level of accuracy
• Excellent communication skills, both written and verbal; position is highly visible in the company
• Experience in  Zendesk, Salesforce, NetSuite and Tableau a plus

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, training, and career pathing 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-MG2

#LI-Remote This is a remote position

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

About Datadog: 

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.