At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

We are seeking a highly skilled and experienced Sales Operations Analyst to join our dynamic team. As a Sales Operations Analyst, you will play a pivotal role in driving sales process efficiency, and enhancing overall sales performance. Your ability to complex deal structures, offer solutions to challenging scenarios, and systematically process will be crucial in improving sales effectiveness and contributing to the company's growth.

Responsibilities:

• Evaluate and optimize sales processes to increase efficiency and effectiveness.
• Spearhead the management and resolution of cases by developing efficient processes, tracking systems, and metrics to ensure timely and effective solutions
• Work closely with the sales team to forecast sales projections and provide insights for decision-making.
• Assist in the implementation and optimization of Salesforce to support sales initiatives.
• Collaborate with cross-functional teams, including marketing, finance, and operations, to align strategies and drive overall business objectives.
• Provide training and support to sales staff on tools, processes, and best practices.
• Generate ad-hoc reports and analyses as needed to support strategic initiatives.

Qualifications:

• Bachelor's degree in Business Administration, Sales, or a related field (or equivalent experience).
• Proven experience in sales operations, business analysis, or a related role.
• Extensive knowledge and hands-on experience with Salesforce CRM and Salesforce CPQ, including configuration, administration, and reporting.
• Strong analytical and problem-solving skills, with the ability to interpret complex data sets and provide actionable insights.
• Proven track record of improving sales effectiveness, and driving revenue growth.
• Excellent communication skills, both written and verbal, with the ability to effectively collaborate with cross-functional teams.
• Experience working in a fast-paced, high-growth SaaS company is a plus.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.