Company Description

The Law Enforcement Response Team sits within the Trust & Safety umbrella. Our commitment is to safeguard the user’s voice in balance with manageable risk through policy enforcement that promotes trust in X.

Job Description

We are seeking a detail-oriented, flexible, and proactive person, with a gift for prioritizing
multiple tasks in a high-demand environment! If you fit this description, you should join our Trust & Safety team in our X London office!

Who We Are:
The teams in the Trust & Safety (T&S) department of X work to safeguard the user’s voice in
balance with manageable risk through policy enforcement that promotes trust in X. Areas of
focus include privacy, government and law enforcement requests, and safety advocacy.

What You’ll Do:
X Trust & Safety seeks a goal-oriented, focused person to join our Law Enforcement Response Team in London and help keep our legal process operations organized and on track. You will focus on information requests from around the world. If you're detail-oriented, dedicated, analytical, and have a knack for managing multiple tasks efficiently, apply today!

• You will handle global information requests, including document intake and processing.
• You will work closely with Law Enforcement Response Team members in the EMEA region, the U.S. and Singapore on prioritizing requests and ensuring consistency in the team’s operations.
• You will continually improve processes for efficiency and consistency.
• You will join on an on-call rotation, working closely with other members of Trust & Safety to provide timely responses to emergency requests from all over the world.
• You may represent X in witness testimony or other external engagements.
• Experience in reviewing, documenting, and tracking legal requests is preferred. You will be responsible for supporting your team in making sure requests are processed and tracked in an accurate, efficient, and timely manner.

Who You Are:
You have:

• Experience processing requests for user information.
• A collaborative and optimistic mindset

You are:

• At ease with providing clear and concise responses to time-sensitive requests
• An excellent communicator, and will maintain open, thorough, and regular communication with teammates and cross-functional teams
• Flexible and can adjust accordingly to ensure team efficiency and deliverables are met
•  Capable of spotting anomalies or unusual patterns in requests you handle
• Attentive to detail, organized, and able to prioritize tasks in a dynamic work environment even when they are sometimes monotonous
•  A keen decision maker, self motivated, and a team player
•  Comfortable with navigating ambiguous policy escalations

You can:

• Deliver consistent high-quality work
• See projects through from start to finish

Qualifications

• Fluent in written and spoken English and German
• Excellent business judgment and strategic thinking; extremely detail-oriented
• Specific experience working with information requests
• Exceptional communication and writing skills
• Passion and enthusiasm for protecting user privacy and freedom of expression
• Perseverance, determination, and grit; a standout colleague
• Ability to work on repetitive tasks
•  Availability to work on weekends. Schedule could include weekend coverage Tuesday - Saturday

Preferred qualifications:

• 1-4+ years in a Trust & Safety or Legal Operations role at a tech company or as a paralegal, litigation support, or equivalent experience
• Bachelor’s Degree or equivalent education / experience
• Experience representing your company in external engagements, such as witness testimony
• Working proficiency in French, Spanish, or Italian.

Additional Information

Eligible Locations
This role is full-time in London. Please be sure to specify all languages and level of fluency in your application/resume.

Role involves exposure to sensitive or graphic content including but not limited to vulgar language, violent threats, pornography, and other graphic images.

We are committed to an inclusive and diverse X. X is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information,marital status or any legally protected status.

Commitment to Hiring Military: 

All qualified applicants, of any veteran or military status, will receive equal consideration for employment without discrimination.

We appreciate the values, leadership, and unique skills Service members bring to the workforce, we always take into account their prior military training/experience, and will encourage opportunities to hire Guardsmen, Reservists, and Veterans.

All your information will be kept confidential according to EEO guidelines.