🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.Â
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Hear from our team about what it's like working at Monzo ✨
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About the role:
This role is a 12 month secondment to cover caregiver leave of our current Vulnerability, Access & Inclusion Lead.Â
The role supports Monzo's mission of making money work for everyone, and will sit within the Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) Team within Customer Operations.
As VAIB Lead, you will be a subject matter expert, responsible for implementing our existing strategy at Monzo, driving awareness and understanding and helping business areas embed considerations of vulnerability, accessibility, inclusion & bereavements- making sure we consider the needs of all customers.
You will assess our current product and customer service offering against legal, regulatory and industry standards, and use the insights to drive improvements across the business.
What you’ll be working on:Â
In addition to the above, you will attend local and collective governance meetings across business to advocate for and make sure vulnerability, accessibility, inclusion and bereavements are considered.
You should apply if:
The interview process:
Our interview process involves 3 main stages:Â
Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your hiring process, but if you do have any specific questions before this please contact us on hiring@monzo.com. Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason.
⏳ Please note: we will only close this role once we have enough applications for the next stages. Please submit your application asap to avoid any disappointment.
What’s in it for you:
đź’° ÂŁ65,000 - ÂŁ90,000 âž• benefitsÂ
đź“ŤThis role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
đź“š Learning budget of ÂŁ1,000 a year for books, training courses and conferencesâž• And much more, see our full list of benefits here
#LI-REMOTE
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Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.