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Job Descrption

Olo is looking for an Accounts Receivable Specialist to join our Collections team. In this role, the Accounts Receivable Specialist will primarily be responsible for reconciling payments received and reaching out to customers for collections. The ideal candidate will be detail oriented,  able to problem solve with missing or incomplete data, and have the ability to work autonomously, self-sourcing answers by utilizing available resources when needed. 
You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Do

• Maintain accurate and up-to-date collection-related records.
• Accurately process daily ACH payments/check deposits from customers, reconciling daily entries for any variances detected
• Posting/applying payments and updating information in daily bank reports spreadsheet.
• Reach out to customers to obtain payment remittances or collect on failed payments if necessary.
• Monitoring email and Zendesk to respond to various clients’ inquiries and sending clients requested banking information.
• Assist in the Collections process and adhoc requests.
• Review AR aging and investigate unapplied credits
• Maintain detailed listing of unapplied funds and investigate old balances.

What We'll Expect From You

• Bachelor's Degree in Accounting, Finance, or related major.
• 1-3 years of collections experience in a B2B setting.
• Excellent verbal and written client-facing communication skills.
• Strong computer skills, particularly MS Excel, PowerPoint, and Word.
• Ability to work well with others in a fast-paced environment.
• Experience in a Software as a Service environment is a plus.
• High level of familiarity with Intacct, Paya, Braintree, ZenDesk and Salesforce is a plus.

About Olo
Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 600 restaurant brands to jointly reach 85 million connected guests across approximately 84,000 locations. More than two million orders per day run on Olo's platform, allowing brands to maximize the convergence of digital and brick-and-mortar operations while raising the bar on hospitality. The result: brands do more with less and make every guest feel like a regular. With integrations to over 300 technology partners, our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. You have likely used Olo and not even known it! Learn more at olo.com.
We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, located in Tribeca.
We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays plus year-end closure, health, dental and vision for you and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!
Our best estimate of the compensation range for this opportunity is $50,154 - $71,906 annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
We encourage you to apply!
We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. 
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