Role: Strategy Director (Experience)

Community: Strategy

Type: Full-time, permanent

Location: London

Set up: Hybrid working, in the studio 3 days per week, 2 days remote per week

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Your community:

We’ve always been ambitious for the work and optimistic for the world, pushing what’s possible, exploring new ways of doing things and using our creativity to make a difference.  Our strategy community makes sense of the complex and ambiguous nature of our work and provides our clients with the clarity and cut through needed to move the business forward.  

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Your role:

Our Strategy Directors play a crucial role in leading and delivering large workstream across 1 or 2 of our most significant accounts.  

We expect you to break new ground in all aspects of branding through unconventional thinking and creativity. You be a change-maker, inspiring others to think and behave differently, stretching them to do their best and go beyond.

You will continue to build on your reputation, becoming a choice for client referrals and recommendations. You will be keen to play an active role in our strategy community by looking to share new tools, methodologies and ways of working.

We expect our Strategy Directors to direct the project/team by cutting through complexity, identifying opportunities for growth and helping others seize them. You understand what good looks like and push the work to uphold and improve our standards. You play a pivotal role in advocating for our clients, our business, our teams and our people.

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You are responsible for:

• Ensuring our work meets client need, works in situ and builds WO reputation.
• Mapping out customer journeys, focusing on uncovering clear, human-centered insights to inform strategy.
• Developing innovative service mantras and narratives to articulate the potential of the experience.
• Identifying and cultivating signature brand-led experiences to bring the brand vision to life
• Being familiar with working with all of WO tools and introducing your own tools to WO. 
• Leading the team, knowing how to get the best out of them, how to get the various resources working well together, and how to create opportunities for all team members to stretch their skills.
• Taking an active role in new business, creating inspirational pitches that break the mould and take us into new areas and challenges.
• Being aware of the financial targets and needs of our business, playing an active role in ensuring that budgets for your jobs are used carefully and effectively.
• Pushing the ambition and quality of the work on your projects , ensuring it meets Wolff Olins’ exacting standards and makes us proud.
• Play an active role in the Strategy and wider Wolff Olins community by contributing enthusiastically to our communities with new tools/methodologies and helping internal initiatives to take off

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Our focus on people and the world:

Wolff Olins believes in creating an environment where people can bring their whole selves to work. We are interested in our people having diverse points of view and different perspectives on the world. We set out to equip our people with the knowledge, confidence and tools to do the best work of their lives. Our purpose is to help our people create transformative brands that push businesses, people and the world forward.

Requirements

You will:

• have extensive experience in brand-led experience, customer experience, service design or innovation
• have a comprehensive understanding of brand with the motivation to drive the work (enterprise-level brand purpose/positioning and portfolio strategy/architecture required)
• speak the language of culture/employee engagement, customer experience, innovation and/or insights and analytics - you’re able to consult with clients on a range of brand and marketing issues
• most likely have a rich experience of roles, deep sector experience, possibly a postgraduate qualification, e.g. MBA.
• have previously led a variety of multi-disciplinary teams
• have previous experience in helping to change large, established organizations or up-scale fast growth, tech-led businesses.

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You should:

• Explore the facts - you like to get the bottom of the issue. You ask probing questions, understanding the logic behind arguments and seek solutions.
• Create Impact - in person or in writing; you should be persuasive and articulate. You clearly express your point of view. You enjoy presenting and are open in voicing your opinion and challenging others ideas.
• Show resilience - you are confident in your capabilities and remain calm when working under pressure or with senior stakeholders. You lean into resolving any team or client’s conflicts showing empathy but putting the work at the heart of what we do.
• Be conscientious - You are meticulous with your work, adhering to processes, and placing emphasis on meeting deadlines ensuring details are right.
• Deliver with intent - You are organised, enjoy making plans and have the ability to prioritise tasks. You flourish in a busy multi-tasking environment and place focus on honouring your commitment

Benefits

• Hybrid working setup (min in the studio 3 days a week)
• Flexibility on when you want to work - aiming to work 7.5 hours a day
• Laptop for the duration of your role (Mac or Windows)
• Company phone (Apple or Samsung)
• Annual expense allowance on tech equipment and home office set up
• Breakfast, snacks and fruit served daily in the studio + lunches served every Tuesday and Thursday
• Access to company tech i.e. 3D printer, hi-spec cameras
• & much more...!

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