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Customer Success Manager - Clinical Operations at Veeva Systems

London, United Kingdom

Job Descrption

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Clinical products and services. You will serve as the liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement. This is a great opportunity for someone who is passionate about working with customers, developing relationships, and working cross-functionally to improve the overall customer experience.

What You'll Do

Support 4-6 large, global customers post-implementation with Veeva Vault Clinical applications
Own the relationship with your customers’ application owners to understand their strategic objectives and challenges
Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
Lead meetings with customers to demonstrate success and identify additional value opportunities
Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap
Facilitate cross-customer connections for collaboration opportunities

Requirements

Engaging communication skills with the ability to effectively convey complex ideas and build rapport with customers
Proven ability to build relationships with key customer stakeholders at multiple levels, fostering trust and partnership
Focus on cross-functional collaboration to meet customers where they are and address their unique needs and challenges
Strong analytical and presentation skills, with the ability to interpret data and deliver compelling presentations to internal and external audiences
Demonstrates empathy and natural curiosity in supporting, administering, and using technical solutions to translate the customer’s perspective
5+ years of experience in a Life Sciences environment, either in a consultative role, functional analyst/ lead, or 3+ years of experience using Veeva products
Ability to travel up to 25% for onsite customer meetings and Veeva events, as needed
Fluent in English

Nice to Have

Experience in Clinical Research within a Sponsor or CRO company
SaaS/ Cloud experience in the delivery of clinical trials
Life Science, computer science, or related degree
Fluency in one or more European languages (German or French preferred)

Perks & Benefits

Work Remotely
Allocations for continuous learning and development
Health and wellness programs
1% charitable giving

#RemoteUK
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

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VEEVA SYSTEMS
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