Senior Case Officer – Adult Social Care Finance

Organisation: Leicestershire County Council

Work Location: County Hall Glenfield LE3 8RL 

Worker Category: Hybrid Worker

Salary: £29,784-£32,004 (pro rata for part time)

Working Hours: 37

Contract Type: Permanent

Closing Date: Monday 13th May 2024

Interview Date(s): w/c 20th May 2024

About the role

This is a management role within our Adult Social Care Finance (ASCF) team that ensures that the authority maximises income and determines how much people contribute towards their care and support charges, provides money management services on benefit entitlements and also appointeeship and deputyship functions for vulnerable people who are not able to manage their own finances. 

You will be managing the work of Adult Social Care Finance (ASCF) staff, assisting Team Managers by operationally managing and developing staff to provide a quality, customer focussed, accountable, and efficient financial support service for adults and children.

You will also be working with other managers in the team and colleagues from other business areas to deliver an efficient and effective high-quality service.

You will support the Team Manager by supervising designated staff in ASCF; allocating and coordinating their workload; providing advice and guidance on operational matters including complex cases; conducting annual appraisal and supporting recruitment, deployment, development, attendance, and staff conduct activity.

You will be managing and resolving complex cases in a timely, sensitive, and effective manner including retrieving and analysing relevant information, working with clients by appropriate means to resolve specific case issues.

About You

To apply for this post, you will ideally have:

• extensive, up to date knowledge of current legislation, guidance, and national policy on Adult Social Care, state benefits and pensions, and its application in processing case work, associated guidance and established policy and practice
• demonstrable understanding of the importance of data quality, confidentiality, GDPR, and keeping data safe
• working knowledge of financial assessments and deferred payments and/or state benefits and pensions and/or mental capacity assessments and the Office of Public Guardian 
• experience in understanding and applying customer service standards when working and communicating with others
• delivering a quality service without direct supervision and take supervisory responsibility for service delivery, staff, and resources
• substantial relevant experience in managing a caseload and dealing directly with vulnerable adults, their advocates, and the public
• skilled at managing own time and that of others effectively, ensuring queries or problems are resolved, tasks are completed accurately, and deadlines met

Please tell us in your application what you would bring to this great opportunity.

We also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Matt Elliott

Telephone: 0116 305 5786

Email: matt.elliott@leics.gov.uk

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on 'Apply Now'. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home. 

By applying for this post, you agree to our Terms and Conditions.

About Leicestershire County Council

Leicestershire County Council is a Stonewall Top 100, Disability Confident, Menopause Friendly, Mindful Employer, Fostering Friendly, Forces Friendly, and Cycle Friendly organisation. In August 2021, we also signed up to the Race at Work Charter. We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.

Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us