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Job Descrption

Business Administration Apprentice (Level 3)

Application Deadline: 6 May 2024

Department: Work Placement

Employment Type: Apprentice

Location: Harborne, Birmingham, UK

Compensation: £11.44 / hour

Description

To provide general administrative support for business activities and the team within All Formats and College Reception.

Hours : 37 hours per week
Weeks : 52 Weeks per year
Contract Type : Fixed Term Apprenticeship

To apply:
We have partnered with South and City College to apply for this role please click the link below

https://www.findapprenticeship.service.gov.uk/apprenticeship/reference/1000246230

Queen Alexandra College (QAC) is a national residential College and registered
charity that supports a diverse range of student/client abilities and needs. Our
College provides education, training, and routes to independent living and
employment through an innovative, holistic approach to learning and support.
We welcome students who come to our College from all over the country – as well
as many who are local to us. All students, clients, and staff are supported within safe
and well-resourced environments. We have educational and learning sites based in
Birmingham, one of Europe’s most welcoming and vibrant cities, with a rich and
diverse culture. Our main site is based in Harborne, a pleasant leafy Birmingham
suburb, on a friendly and green 8-acre campus with excellent facilities and
resources.

QAC makes a positive difference to the lives and learning of people with disabilities
and learning difficulties. We have high expectations of staff, students, and clients
whilst being responsive, innovative, and collaborative. Our College values drive how
we work with students, clients, stakeholders, and as a team.

QAC Enterprises aim is to provide business that raises money for Queen Alexandra
College. All profits are paid back into the charity and help to enhance the QAC
experience for our students. All Formats is a commercial enterprise operating within
and wholly owned by Queen Alexandra College, providing Braille Transcription
Services, Large Print, Audio Transcription and Consultancy Services to a wide range
of organisations, businesses and individuals.

We continue to attract and retain staff of the highest calibre, who are proud of QAC’s
achievements and who wish to be an integral part of our ongoing and future
successes.

Key Responsibilities

Duties and Key Areas of Responsibility
All Formats
- Updating Daily Management Information (MI) Reports and sending them to
clients. 
- Receiving daily deliveries from couriers, sorting, reconciling them and inputting
them onto the All Formats network. Report any exceptions to the All Formats
Team Leader.
- Assisting with daily postal duties, including sorting, franking, generating postal
manifests ready for Royal Mail collection.
- Packaging and enveloping completed documents and checking contents of
packaged documents.
- Answering All Formats telephone and directing call to correct individual
- Responding to incoming emails.
- Assisting with the production of Sales Quotations and sending them to clients.
- Assisting in the preparation and production of monthly invoice requests.
- Monitoring stocks of stationery and ordering where required.
Reception
- Providing Reception cover to support the team on designated days and additional
holiday/absence and break cover, as required.
- Providing a professional and effective Reception service for the College,
demonstrating excellent customer service skills as a first point of contact.
- Providing support with the visitor/contractor sign in/out protocols, to help ensure
these are strictly adhered to and that visitors and contractors are parked in
appropriate parking bays.
- Ensuring the Reception visitor check-in process is completed in an accurate and
customer friendly manner, including the checking-in/photographic ID for all
visitors, using the College’s Visitor Photo ID system. Provide assistance for
visitors using the system, as required, including VI/accessibility assistance.
- Providing visitors/contractors with relevant information on arrival, including
safeguarding information and emergency procedures.
- Receiving and handling internal/external telephone calls using the Reception
telephone system, in a professional manner, ensuring queries are effectively
managed and directed to the appropriate person.
- Take initial delivery of post, including parcels and equipment deliveries and
maintain appropriate records of goods received. Ensuring post is ready for
external collection.
- Ensuring all Reception areas are maintained in a safe, clean and tidy condition
and report any maintenance/cleaning issues arising.
- Undertaking Reception duties with due regard to confidential information and
student, staff and College data, in line with Data Protection/GDPR requirements.

General Administration
- Liaising with different teams/departments to ensure an excellent level of service
is provided.
- Following QAC Policies and Procedures.
- Maintaining and updating records and filing systems.
- Use of office equipment (photocopier, phone systems, franking machine, scanner
etc.)
General
- Adhere to the College’s Health and Safety Policy at all times, recognising
responsibility for own safety and that of others.
- Act at all times in accordance with QAC Values of Respect, Excellence, Enabling,
Collaboration and Inclusion and FREDIE (Fairness, Respect, Equality, Diversity,
Inclusion and Engagement).
- Comply with all College policies and procedures.
- Complete any training required for the role.

Skills, Knowledge and Expertise

Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications
GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Training you will receive :
On completion of your apprenticeship, you will receive a Level 3 in Business Administration which can allow you to progress to Level 4.

You will be required to attend our Digbeth campus every other Wednesday to complete your knowledge based part of the apprenticeship with blended learning.

How to apply

We have partnered with South and City College, to apply for this role please click the link below

https://www.findapprenticeship.service.gov.uk/apprenticeship/reference/1000246230

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