Requisition 37489: B3 Interline Services Analyst
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Primary Purpose
Develops and implements Interline Service Management procedures and Interline Service Agreement performance metrics, incorporating statistical quality control procedures to monitor performance against service agreement commitments and budgeted operating expenses in order to maintain corporate profitability and customer service goals without continuing daily intervention.
Principal Duties
- Aids in negotiation, preparation, and drafting of interline agreements with Class I, Regional, and Short line Railroads.
- Acts as liaison between internal and external customers and personnel in matters related to Interline proposals and billing.
- Communicates and defends NPO’s train plan decisions to external customers where applicable.
- Utilizes real-time computer systems to monitor daily Amtrak and Virginia Railway Express (VRE) train performance, ensures proper input of passenger train times and delays and develops reasons for delay when necessary and administer the Amtrak/NSR Off Corridor and NEC Operating Agreements.
- Analyzes and prepares cost analysis data for Interline billing and review processes.
- Assists in the coordination of cost studies involving various Interline locations.
- Reviews Monthly Net Settlement of Interline payables and reviews all Interline billing utilizing NSR's Trackit System for invoice approvals.
- Audits Interline sub department based on positive or negative fluctuations impacting the budget. Coordinates with Internal Audit as needed.
- Administers and reviews passenger schedule changes as requested by Passenger Agencies. Performs passenger ride studies as may be required.
- Receives and generates project requests. Researches inquiries from field personnel or from Amtrak. Maintains passenger Emergency Response Plans.
- Provides weekly, monthly and yearly Engineering capital and maintenance plans to Amtrak so as to coordinate track outages affecting passenger operations.
Technical Skills:
- Broad understanding of clean sheet philosophy, TYES, ITMS, and OPD train plan creation.
- Extensive understanding of AAR regulations.
- General understanding of network down to the local level.
- In depth understanding of Interline customers and service agreements.
Skills and Abilities:
- Communication skills
- Teamwork
- Presentation skills
- Analytical thinking
- Detail oriented
- Problem solving skills
Work Conditions
- Environment: Office- Atlanta, GA
- Shift Work: No
- On-Call: No
- Weekend Work: No
- Travel Required: 0 - 2 Days per Month
Job Description
Work Conditions
Company Overview
Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.
At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.
Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.
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