Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.  As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Job Description

Norfolk Southern Corporation is currently seeking a Senior Manager, Business Continuity and Disaster Recovery responsible for developing and implementing an enterprise-wide resilience framework for business continuity and disaster recovery. 

This enterprise-wide role requires program facilitation across NS by working with various internal and external stakeholders. Responsible for communicating, developing, implementing, maintaining, and managing the governance of enterprise BCDR program. This program will support IT systems' resilience and timely IT and non-IT operations recovery, regardless of cause, enabling business operations to recover from non-IT disruptions. You will be able to translate business operations recovery requirements into action-oriented plans, programs, and recovery testing strategies. 
 

Responsibilities

• Manages the development, implementation, and optimization of BC and DR framework programs in alignment with business objectives and risk tolerance of Norfolk Southern.
• Demonstrates strategic thinking, and effectively link the enterprise's BCDR activities with business operations recovery and continuity requirements on a proactive basis.
• Identifies and evaluates risk and mitigation opportunities related to BC and DR.
• Provides essential BC and DR subject matter expertise to internal and external stakeholders.
• Leads tabletop and other tests of recovery plans, including coordinating with data center teams and vendors.
• Collaborates with other risk, safety, compliance, and operation teams to implement continuity plans and supporting technologies.
• Establishes and communicates objectives for BC and DR program elements to business unit and management audiences, including metrics and measures of success.
• Partners with Enterprise Architecture and other key IT teams to analyze systems and interdependent business functions and processes to identify risks, points of failure, and vulnerabilities.
• Develops and proposes risk mitigation strategies to management by applying knowledge of principles, best practice, standards, and emerging trends for BCDR.
• Communicates with partners and stakeholders regarding BCDR initiatives, policies, practices, and updates.
• Consults with business unit partners and cross-functional peers on necessary BCDR plan elements, including requirements and accounting of resources.
• Plans, manages, and facilitates annual business impact analyses (BIA).
• Solicits and reviews business unit and department BC and DR processes and practices to ensure that programs are aligned with company business goals and objectives.
• Tests, trains, and exercises internal and external stakeholders on BCDR programs and projects.
• Designs after action assessments for tests, training, and exercises of BCDR to keep the IT organization prepared to manage business disruptions.
• Monitors and reports to senior management on BCDR program performance.
   

Required Experience:

• 7 -10 years managing enterprise-wide Business Continuity & Disaster Recovery programs.  
• Program implementation experience of risk frameworks for BCDR. 
• Experience with IT Data Center Disaster Recovery. 
• Knowledge and understanding of established BCP/DR frameworks (DRI, ISO)

Preferred Skills: 

• 7-10 years in People Leadership of high performing teams in a collaborative and complex environment.
• 5+ years experience in a critical IT infrastructure environment. 
• E2E program experience with business continuity planning, business impact analysis, emergency preparedness, disaster recovery planning, testing, and training. 
• Business Continuity and Operational Resiliency applications such as: Castellan, Riskonnect, Fusion Risk Management, Everbridge, Archer Resilience Management, and Infinite Blue BC
• BCP/DR Certifications: CBCP, CBCI, CBRM, BCRP, MBCP, BCCE, ISO 22301, ISO 27001

Education
Bachelor’s degree in computer science, management information technology or related degree preferred. 

Work Conditions
Environment: Office Remote, ideal candidate must be based or relocated within 60 miles Atlanta.
Shift Work: No
On-Call: Yes
Weekend Work: No
 

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.

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