Systems Specialist
Make a difference every day 

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".  
 
Your Opportunity  

We are looking to hire a Systems Specialist who will support and assist the CAFM Manager in delivering the CAFM services, projects to multiple clients served from Central Helpdesk.

The ideal candidate should have a Proven work experience as L1, L2 Technical support on Laptops, Printers, Servers, Network, Security, VMs’ on Windows/Linux/Mac OS environments.

This role will work closely with our architect solutions and CAFM Manager in one of our prestigious contract in Abu Dhabi – Zayed University.
 

Key Accountabilities

• Managing IT hardware - related services offer by central helpdesk for multiple projects, including Helpdesk hardware setups, diagnosing, and resolving hardware issues promptly, and optimising system performance
• Work closely with the CAFM manager and CAFM specialist to architech solutions for new projects and bids
• Using ITSM for tickets logging and completion
• Completely commit to ITSM change management fulfilment
• Install and deploy patch related support to meet the latest Serco SMS compliance and other corporate patch governance requirements
• Install and configure laptop and printers as per Serco SMS
• Implementation of CAFM system as directed
• Involved in day-to-day operation of the CAFM system by data entry, upload, download, reporting and data correction
• Designing reports using Crystal Reports, Concept Reports and MS Power BI
• Developing SQL/MySQL queries for perfoamnce imporvement, troubleshooting and report creation
• Desinging Concept Evolution Workflows and edit existing one.

Specific Requirements

• Ideally a degree holder of IT related qualification or equivalent.
• Minimum 3 years experience as a user of any CAFM application with enhanced technical skills to manage CAFM modification and creation requests
• Experience in Facility Management particulalry in FSI Concept Evolution System and Maximo is a plus
• Knowledge of any of the following programming languages Zoho deluge, C++, .net, Java, HTML, JavaScript, PHP, XML
• Must be familiar with Information Technology Infrastructure Library (ITIL) methodologies
• Familiar with SQL database quering and administrator is a must.

What’s in it for you? 

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: 

• Competitive monthly pay and allowances that are commensurate with the role and industry standards 
• Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing 
• We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards 
• We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones 
• We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture 
• We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. 
• As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally. 

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. 

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.