Want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.
Your Role
As part of the team, you will work with our multi-brand Distribution partners (UK and Ireland Dealer network) and internal functions to deliver high quality and responsive Aftersales Customer Service support. This is a fix term contract for 5 months – starting in end of May.
Your Impact
- Answer and monitor dealer incoming calls, email within targeted response time in Sales Force.
- Liaise with internal functions to support Customer Service-related queries within targeted response times on customer order enquiries.
- Proactive feedback to Dealers to communicate actions undertaken to resolve customer issues.
- Handle/answer pricing queries.
- Liaise with Shipping Dept to resolve customer freight issues / identify opportunities for service enhancements.
Your Experience and Qualifications
- Proven experience in a CS Co-ordinator role is required to successfully hold the CS Co-ordinator position.
- Strong communication skills and the building of effective relationships.
- Familiar with Excel pivot tables and formula creation.
- Able to work under pressure and excellent problem-solving skills.
- Understanding of logistics/supply chain beneficial.
Your Benefits
- Hybrid Working.
- Competitive bonus scheme.
- 26 days annual leave + additional privilege leave & ability to buy upto 5 days.
- Pension scheme, Life assurance cover nine times salary and Group Income Protection.
- Retail Discounts vouchers, EAP and access to YuLife Wellbeing App.
- Healthcare cover with AXA.
Your Workplace
You will work hybrid 3 days a week in our Hinckley site purpose to team up with your wonderful AGCO colleagues.
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
Join us as we bring agriculture into the future and apply now!
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