About this role

We’re looking for a Platform Assurance Process Analyst working within the Strategy, Insight and Governance department.

Someone who is passionate about both technology and process excellence, you will be responsible for managing and maturing our Technology Cyber Mandatory and Tech Health processes and ensuring managed risks and control.

What you’ll do

You’ll delve into complex data and process improvement methodologies through:

• Maintaining the Platform Health Service backlog, ensuring the backlog is relevant and up to date
• Leading the initial scope and early refinement across all backlog items
• Supporting change by partnering with key stakeholders across the Enterprise, Cyber and Tech Teams to ensure focus remains of key platform health priorities.
• Executing our Enterprise Technology Backlog process 
• Improving effectiveness  and efficiency in the processes to deliver great outcomes for our stakeholders and business
• Driving analysis and insight across data points for platforms, ensuring visibility to stakeholders and delivering transformation on the back of it..
• Ensuring that process documentation is relevant and kept up to date and lead process reviews.
• Demonstrating excellent process management skills through tracking success metrics and monitoring process performance
• Supporting projects by partnering with technology and suppliers to ensure processes are efficient and focus on key business objectives
• Quality Assuring the Tech estate service controls to ensure that our key risks are appropriately monitored and documented actions are taken when appropriate.
• Constantly developing your personal tool-kit of process improvement techniques, and actively share learnings across the team

What we’re looking for

• Strong in-built analytical mindset, a high level of numerical ability which enables you to quickly spot trends and opportunities in raw data
• Experience in SQL and/or data analysis is preferable but not essential if a desire to learn is there.
• Great attention to detail to understand systems and technology, as well as operational processes
• Experience with Risk & Controls Management
• Ability to work cross-functionally with a variety stakeholders to input into key decisions and deliver tangible business results
• A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions
• A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus

We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve.  We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates.

Where and how you'll work

This is a permanent position and is based in our Nottingham office. We’ve adopted a flexible hybrid working model - one that creates the opportunity to work in your own way, but also provides great spaces for in-person collaboration.  

We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

What’s in it for you

• Bring us all this and you’ll be rewarded with a role contributing to the roadmap of an organisation committed to transformation
• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
• OutFront – to provide LGBTQ+ support for all associates
• Mind Your Mind – signposting support and promoting positive mental wellbeing for all
• Women in Tech – promoting an inclusive environment in tech
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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